Manager of IFM Analytics & Reporting

Health Care Service Corporation•Chicago, IL

10d•$102,000 - $184,300

About The Position

The Manager, Analytics & Reporting on the Individual & Family Markets (IFM) Performance & Sales Analytics team is responsible for delivering insights and reporting that drive financial, sales, and operational performance. This role leads the development of monthly financial reporting, including analysis of key business results, performance drivers, trends, risks, and opportunities. The Manager serves as a strategic partner to business leaders by translating complex data into actionable recommendations that support informed decision-making. Key responsibilities include claims trend analysis and dashboard reporting, telesales call and application forecasting, call center performance reporting, ad hoc claims analytics, and performance management support. The role also oversees telesales invoice validation and accrual development to ensure accurate financial reporting and vendor management. Through a combination of reporting, forecasting, and analytical modeling, the Manager helps optimize business performance and identify opportunities for growth and improvement. In addition, the Manager leads and develops a team of analysts, providing coaching, prioritization, and oversight to ensure high-quality deliverables. This position collaborates closely with Finance, Sales, Operations, Actuarial, and IFM leadership to enhance analytics capabilities, improve reporting processes, and drive data-informed business outcomes across the IFM organization.

Requirements

Bachelors degree and 3 years experience in data/analytics, healthcare network/reimbursement, or management consulting, OR Bachelors degree and 6 years of experience in health care / health insurance
1 year of management / leadership experience
Strong analytical ability – comfortable both with manipulating and analyzing large datasets and with presenting that data in an easy-to-understand manner
Analytical strategic thinker, with the business acumen to analyze data and translate into actionable takeaways
Articulate communicator to executive audiences
Demonstrated ability to manage complex programs or processes in a manner that drives to tangible impact
Ability to manage multiple complex priorities. Flexible, resourceful, able to work in an ambiguous environment.

Nice To Haves

Experience with health plan reimbursement (e.g., network contracting or medical drug reimbursement).
Experience managing a data/analytics team
Bachelor degree in mathematics, actuarial science, statistics.
Advanced degree such as Juris Doctor, MBA, or MHA.
Strong analytical skills and proficiency in SQL and Excel
Experience managing a data & analytics team
Ability to create a dynamic and visually engaging dashboard leveraging data visualization tools such as Tableau or Power BI
Experience of Healthcare industry - payor, provider, pharmacy

Responsibilities

Delivering insights and reporting that drive financial, sales, and operational performance.
Leading the development of monthly financial reporting, including analysis of key business results, performance drivers, trends, risks, and opportunities.
Translating complex data into actionable recommendations that support informed decision-making.
Claims trend analysis and dashboard reporting.
Telesales call and application forecasting.
Call center performance reporting.
Ad hoc claims analytics.
Performance management support.
Overseeing telesales invoice validation and accrual development.
Optimizing business performance and identifying opportunities for growth and improvement through reporting, forecasting, and analytical modeling.
Leading and developing a team of analysts, providing coaching, prioritization, and oversight.
Collaborating with Finance, Sales, Operations, Actuarial, and IFM leadership to enhance analytics capabilities, improve reporting processes, and drive data-informed business outcomes.