Manager of Human Resources

United Ground Express • Chicago, IL

7d

About The Position

The Manager of Human Resources leads and develops a team of employee relations and labor relations professionals. The role oversees employee relations matters and investigations, promotes fair and consistent application of workplace policies, and supports labor relations activities, including union interactions, grievance resolutions, arbitration cases, disciplinary actions, and contract negotiations. The manager advises leaders, HR professionals, operations teams, and employees on employee and labor relations practices, compliance, and unionized workplaces. The role also monitors HR metrics and recommends initiatives to improve employee engagement and workplace satisfaction while minimizing legal risk.

Requirements

• Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or a related field.
• 4–7 years of Human Resources or relevant experience.
• At least 5 years of experience applying California employment law, including working knowledge of wage and hour compliance, meal and rest periods, leaves of absence, employee accommodations, discrimination and harassment prevention, and employee termination requirements.
• Strong coaching, influencing, interpersonal, communication, organizational, and written communication skills.
• Knowledge of labor laws, including RLA, FMLA, ADA, FLSA, and Title VII.
• Strong investigative, conflict resolution, and mediation skills.
• Ability to work effectively with diverse teams and handle sensitive employee concerns confidentially.
• Strong leadership skills and ability to motivate and coach others.
• Proficiency with MS Office applications.
• Hands-on experience with HRIS software.
• Demonstrated ability to make data-driven decisions.
• Ability to travel 25% to support site locations.
• Ability to operate a computer to enter and retrieve data.
• Ability to sit, stand, and walk for extended periods.
• Ability to communicate and interact with others in English, orally and in writing.
• Ability to pass all pre-screening clearances applicable to position qualifications.

Nice To Haves

• HR certifications preferred.
• 5–8 years of HR experience, with at least 2 years specializing in employee relations, labor relations, and workplace investigations.
• Experience in a union environment is highly preferred.

Responsibilities

• Lead and develop a team of employee relations and labor relations HR professionals.
• Coach and advise leadership, HR professionals, and union and non-union employees on employee and labor relations practices.
• Coach HR and Operations teams on new employee orientation and training programs, modifying or conducting programs when needed.
• Drive initiatives that promote employee engagement, diversity, and inclusion.
• Advise the team and leadership on labor law compliance, union contract interpretation, and best practices in unionized environments.
• Lead team training initiatives to support quality investigations and consistent, fair policy application and interpretation.
• Guide the team in maintaining investigation documentation, supporting materials, final reports, and evidence of actions taken.
• Ensure investigations are timely, thorough, and legally sound.
• Use HR metrics to establish team goals.
• Oversee and guide investigations into workplace concerns, conflicts, and policy violations, and lead investigations into higher-risk complaints or concerns.
• Serve as an escalation contact for union representatives and attend labor-management meetings.
• Support grievance procedures, arbitration cases, and disciplinary actions in accordance with collective bargaining agreements.
• Consult on reasonable accommodation and termination requests.
• Guide the development and delivery of appropriate feedback and corrective or disciplinary actions.
• Resolve complex problems using relevant policies, past practices, and best practices, escalating as needed.
• Monitor and analyze employee and labor relations metrics and recommend proactive solutions to address patterns, improve workplace satisfaction, and minimize legal risk.
• Assist with interpreting company policies and responding to inquiries, concerns, and ad hoc complaints.
• Partner with Legal and the HR Policy & Compliance Specialist to help ensure policies and practices comply with applicable laws and regulations, and analyze risk and manage responses to litigation.
• Monitor and implement applicable HR requirements and stay current on employment laws and regulations.

Benefits

• Flight privileges for employees and their families on standby across United Airlines’ global network.
• 20% discount on flight tickets with United Airlines.
• Vacation, sick time, and floating holidays.
• Medical plan options, including PPO, dental, vision, personal accident, and life insurance.
• Flexible Spending Accounts.
• Long-term disability coverage.
• 401(k).
• Paid training.
• Paid parking or transportation assistance.
• Participation in the UGE annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager