Manager of HR Operations

Xcel Energy•Minneapolis, MN

2d•Onsite

About The Position

Manage the day-to-day HR operational service delivery, ensuring timely, accurate, consistent, high-quality HR processes and employee support. Ensure reliable HR services are delivered in a shared services model. Manage benefits administration, HR vendor file integrations, HR vendor relationship management, HR special projects, optimizing HR processes, ensuring compliance with local, state, and federal laws & regulations, and driving operational excellence in administering HR processes.

Requirements

Bachelor's degree in human resources, business administration, or a related field.
At least eight years of progressive HR experience, with at least 2 years of leadership experience (may include demonstrated ability to lead through influence in an HR operations environment).
Strong working knowledge of HR processes, policies, federal/state laws & regulations, HR compliance, data governance, and internal controls.
Proven ability to manage multiple priorities, analyze operational data, and drive process improvements.
Demonstrated experience with HRIS systems (e.g. Workday, UKG, ServiceNow, etc.) and proficient in MS Office tools, with advanced Excel skills.
Strong attention to detail, along with excellent organizational and problem-solving skills.
Strong communication and team-building skills.
Ability to handle sensitive information appropriately.

Nice To Haves

Master’s degree in HR, Business Administration, or closely related field.
HR certification (PHR, SPHR, SHRM-CP, SHRM-SCP).
Experience building or scaling HR shared services delivery models.
Experience supporting geographically dispersed employee populations across different states.
Broad HR administrative experience, including supporting a large organization with a wide range of benefit program offerings across union and non-union populations.

Responsibilities

Oversee and manage HR operations, including benefits administration, annual benefits enrollment, time away from work policies, I-9 verification, and other employee lifecycle processes.
Develop, maintain, and enforce HR standard operating procedures (SOPs), checklists, job aids, templates, and knowledge base content to support service delivery.
Ensure HR transactions are executed accurately and consistently in the HRIS and related systems.
Champion a proactive approach to scaling and streamlining HR administrative tasks, driving operational excellence.
Serve as the point of contact for HR Operations workflows and Shared Services coordination.
Collaborate with HR Service Center, Benefits, HR Technology, Payroll, Compensation, Talent Acquisition, Workforce Relations, Legal, and other functions to ensure HR Operations tasks are performed seamlessly.
Support the resolution of HR Service Center escalations.
Identify opportunities to streamline, standardize, and automate HR administrative processes.
Lead process improvement initiatives to enhance HR service delivery and efficiency.
Develop and maintain a close working relationship with vendors for HR services to ensure efficient delivery of services.
Meet with vendors to review performance metrics and take corrective action when needed.
Ensure accurate and timely data transmission.
Review and approve vendor invoices for payment.
Ensure HR administration practices comply with federal, state, and local laws, company policies, collective bargaining agreements, and audit needs.
Identify HR operational risks and implement preventive controls.
Maintain appropriate internal controls for sensitive HR data, documentation retention, and data accuracy.
Implement corrective action when necessary.
Partner with HRIS and IT to maintain data integrity, troubleshoot issues, and improve HR system workflows and user experience.
Provide operational requirements and test scenarios for HR operational changes to be implemented.
Coordinate testing, data validation, and change management for HR system updates impacting HR operations.
Develop dashboards, operational reporting, and metrics for HR Operations.
Regularly review and analyze data to inform continuous improvement opportunities.
Lead, coach, and develop the HR Operations staff.
Foster a positive employee experience and continuous improvement mindset with the team.
Manage workload distribution, capacity planning, and cross-training to meet project due dates and SLAs.
Monitor and manage the budget for the department.
Stay current on HR trends, best practices, and legislative changes affecting HR Operations.