Manager of Housing Initiatives

Housing Forward • Dallas, TX

11d • Hybrid

About The Position

The Manager of Housing Initiatives translates Housing Forward’s housing strategy into coordinated action across housing and service pathways. The role provides operational leadership for housing stabilization efforts, supervises program coordinators, and ensures program models are implemented consistently and performance goals are met. The Manager monitors team priorities, provider performance, service gaps, and emerging risks, and establishes accountability to help households obtain and maintain permanent housing.

Working with internal teams and community partners, the Manager addresses barriers, guides program improvements, and brings trends and recommended solutions to leadership. The position requires project management and facilitative leadership to manage competing priorities, develop staff, and build partnerships. The Manager uses data and feedback to improve practices and processes, coaches coordinators, ensures follow-through, and applies sound judgment in resolving issues and escalating concerns.

Housing Forward is a backbone organization leading a coordinated homelessness response system across Dallas and Collin Counties. It aligns more than 150 public, private, and nonprofit partners through the All Neighbors Coalition. The organization has more than 45 employees and emphasizes system improvement, collaboration, continuous learning, and innovation.

Requirements

• At least 5 years of experience managing housing, homelessness response, or related human services programs, including staff supervision and performance improvement.
• Ability to bring partners together, guide shared problem-solving, build agreement, and align efforts across organizations.
• Ability to improve complex efforts across programs and partners by identifying gaps and inefficiencies, aligning workflows, and implementing practical changes.
• Strong analytical skills, including interpreting data, identifying performance gaps, and using findings to improve outcomes.
• Ability to develop actionable workplans, manage competing priorities and dependencies, and drive initiatives toward milestones and intended outcomes.
• Ability to communicate emerging risks, barriers, and decisions needed from leadership, with timely escalation and actionable recommendations.
• Strong supervisory skills, including coaching and developing staff, setting clear expectations, and maintaining accountability.
• Ability to independently identify challenges, assess risks, develop practical solutions, and make sound decisions while recognizing when leadership intervention is needed.
• Ability to build trust, collaborate across teams and partners, and clearly communicate priorities, responsibilities, and progress.
• Ability to remain flexible, organized, and results-focused in a fast-paced environment while maintaining urgency and consistent follow-through.
• Familiarity with homelessness response systems and housing interventions.
• Reliable transportation, a valid state-issued driver’s license, and car insurance.
• Flexibility to work at different sites as scheduled; limited travel is required.
• Ability to maintain files and lift objects weighing up to 25 pounds.

Responsibilities

• Supervise Exit Pathway Coordinators, including onboarding, regular supervision, coaching, professional development, and performance evaluations.
• Translate department priorities into operational workplans with milestones, assignments, timelines, and measurable deliverables; manage workloads and coverage.
• Review the quality and timeliness of coordinator work, address performance concerns, and ensure staff have the tools and support to meet expectations.
• Ensure coordinators consistently apply established program models, policies, procedures, and service expectations.
• Oversee support for provider case managers, including housing stabilization meetings, timely problem-solving, and completion of agreed-upon actions.
• Ensure housing initiatives emphasize housing stability, retention, and access to needed services.
• Identify when household needs require reassessment or additional support, and coordinate established referral and review processes.
• Work with the Director and Performance Management team to establish clear performance measures.
• Review provider and team results, including housing retention and service connections.
• Ensure accurate, timely tracking and work with housing providers to resolve missing or inconsistent information.
• Review housing outcomes, tracking tools, and case documentation with coordinators to assess service delivery and alignment with program expectations.
• Identify training and technical assistance needs and work with internal teams and providers to strengthen housing stabilization and case coordination practices.
• Recommend improvements to workflows and program guidance, implement approved changes, and monitor their effectiveness.
• Update the Director and Leadership on outcomes, trends, and significant issues; promptly escalate urgent concerns and issues beyond the Manager’s authority.
• Monitor program capacity, timelines, and emerging risks; adjust team priorities and inform staffing, resource, and planning decisions.
• Support assigned grant and contract reporting.

Benefits

• Flexible PTO policy for full-time employees.
• Office closure on New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
• MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
• Employer-provided medical, dental, and vision insurance: 90% of employee coverage and 50% of family coverage paid by Housing Forward.
• Basic life insurance.
• Short- and long-term disability insurance.
• Laptop provided; phone and/or hotspot provided if needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed