Manager of Housing Initiatives
About The Position
The Manager of Housing Initiatives translates Housing Forward’s housing strategy into coordinated action across housing and service pathways. The role provides operational leadership for housing stabilization efforts, supervises program coordinators, and ensures established program models are implemented consistently and performance goals are met. The Manager monitors team priorities, provider performance, service gaps, and emerging risks, and establishes the structure and accountability needed to help households obtain and maintain permanent housing. Working with internal teams and community partners, the Manager addresses barriers, guides program improvements, and brings trends and recommended solutions to leadership. The position requires project management and facilitative leadership skills to manage competing priorities, develop staff, and build partnerships. The Manager uses data and feedback to improve practices and processes, coaches coordinators with clear expectations, ensures follow-through, and exercises sound judgment in resolving issues and escalating concerns.
Requirements
- At least 5 years of experience managing housing, homelessness response, or related human services programs, including staff supervision and performance improvement.
- Reliable transportation, a valid state-issued driver’s license, and car insurance.
- Ability to travel on a limited basis.
- Flexibility to work at different sites as scheduled.
- Ability to maintain files and lift objects weighing up to 25 pounds.
Responsibilities
- Supervise Exit Pathway Coordinators, establish expectations, and provide onboarding, regular supervision, coaching, professional development, and performance evaluations.
- Translate department priorities into operational workplans with milestones, assignments, timelines, and measurable deliverables; manage workloads and coverage.
- Review the quality and timeliness of coordinator work, address performance concerns, and ensure staff have the tools and support needed.
- Ensure coordinators consistently apply established program models, policies, procedures, and service expectations.
- Oversee support for provider case managers, including housing stabilization meetings, timely problem-solving, and follow-through on agreed actions.
- Ensure housing initiatives emphasize stability, housing retention, and access to needed services.
- Identify when household needs require reassessment or additional support and coordinate established referral and review processes.
- Work with the Director and Performance Management team to establish clear measures and review provider and team results, including housing retention and service connections.
- Ensure coordinators maintain accurate, timely tracking and work with housing providers to resolve missing or inconsistent information.
- Review housing outcomes, tracking tools, and case documentation to assess service delivery and alignment with program expectations.
- Identify training and technical assistance needs and work with internal teams and providers to strengthen housing stabilization and case coordination.
- Recommend workflow and program-guidance improvements, implement approved changes, and monitor their effectiveness.
- Provide the Director and leadership with updates on outcomes, trends, and significant issues.
- Promptly escalate urgent concerns, including risks to household safety or housing stability, repeated performance problems, and issues beyond the Manager’s authority.
- Monitor program capacity, timelines, and emerging risks; adjust team priorities and inform staffing, resource, and planning decisions.
- Support assigned grant and contract reporting.
Benefits
- Flexible PTO policy for full-time employees.
- Office closures on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas Day.
- MLK Jr. Day, Juneteenth, and Election Day designated as Days of Service.
- Employer-provided medical, dental, and vision insurance: 90% of employee coverage and 50% of family coverage paid by Housing Forward.
- Basic life insurance.
- Short- and long-term disability insurance.
- Laptop provided; phone and/or hotspot provided if needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
