Manager of Guest Technology and Wi-Fi

INTOWN SUITES

8d•Hybrid

About The Position

We're committed to bringing passion and customer focus to the business. This role involves managing and optimizing the company-wide wireless infrastructure, ensuring the reliability and user experience of guest Wi-Fi, supporting IoT integrations, leading network projects, and overseeing vendors and MSPs. The position also requires maintaining documentation, standards, and driving continuous improvement in network operations.

Requirements

Bachelor’s degree in Information Technology, Networking, Computer Science, or a related field.
5+ years working in network operations, wireless infrastructure, or enterprise IT roles—ideally managing multi-site or distributed properties.
Aruba Central solutions certifications
Deep understanding of RF design, VLAN configurations, LAN/WAN troubleshooting,
Experience with vendor management, including MSP management and telecom oversight.
Excellent communication skills with the ability to translate technical issues for non-technical audiences.
Aruba certifications (ACMA/ACMP/ACSP or equivalent).
Familiarity with NAC / zero-trust segmentation and network security best practices.
Experience with captive portals, PMS integrations, or Wi-Fi analytics platforms.
Strong product or project management, prioritization, vendor management, change management, documentation, communication, and stakeholder-management skills.
Must be able to read, speak, understand, and write the English language.
Must be able to work out of the corporate office in Sandy Springs, GA, a minimum of three days per week, Tuesday through Thursday.
Ability to effectively solve problems/conflicts and provide creative and effective solutions
Ability to delegate and manage multiple operations effectively
Ability to assess the operational effectiveness of project managers, field personal and contractors
Possesses written and oral communication skills to support decisions and recommendations
Ability to analyze and interpret technical materials accurately and effectively
Strong team philosophy
Strong Analytical and Communication Skills
Organized mindset as it relates to project management
Self-motivated, detail oriented with strong time management skills
Proactive individual who can perform stand-alone activities as well as work effectively in a collaborative team
Ability to build and maintain strong relationships with our internal customers’ while being the energetic and passionate first point of contact.
Supports a multi-property hospitality environment, with remote diagnostics and site visits.
Some off-hours work may be required for upgrades, cutovers, or outage response.
Works closely with IT operations, property teams, security, and outside vendors.

Nice To Haves

Some off-hours work may be required for upgrades, cutovers, or outage response.

Responsibilities

Administer and optimize company-wide wireless infrastructure using Aruba Central, including configuration templates, group policies, firmware lifecycle management, and alerting.
Monitor wireless performance, capacity, and coverage; proactively identify and resolve issues impacting guest and staff connectivity.
Execute RF planning, tuning, and site-level optimization to improve signal quality and reduce interference.
Maintain consistent WLAN standards across all properties, ensuring alignment with corporate configurations and security policies.
Own end-to-end reliability and user experience of guest Wi-Fi, including bandwidth allocation, captive portal behavior, segmentation, and service-level performance.
Partner with property teams to troubleshoot escalated guest Wi-Fi issues quickly and professionally.
Deliver ongoing improvements that raise guest satisfaction and reduce ticket volume.
Support network integration for IoT devices and systems (e.g., smart locks, cameras, sensors, HVAC/energy management, kiosks, signage, etc.).
Implement secure network segmentation and access controls for IoT, protecting core systems while enabling device functionality.
Collaborate with development and operations teams to validate device interoperability, performance, and supportability before large-scale rollout.
Lead wireless, IoT, and telecom projects.
Manage project plans, milestones, and rollout playbooks for multi-site deployments.
Coordinate cross-functional stakeholders to ensure smooth execution.
Manage change control, cutover planning, and post-deployment validation to ensure minimal disruption to operations and guests.
Produce clear executive-ready updates on progress, blockers, costs, and outcomes.
Act as the technical and project lead for vendor management, including MSPs, telecom carriers, and IoT solution partners.
Define project requirements, review proposals/SOWs, validate deliverables, and ensure vendors meet SLAs and timelines.
Coordinate telecom circuits, failover design, and carrier performance oversight to support stable connectivity across properties.
Maintain accurate vendor documentation, inventories, pricing, and escalation paths.
Maintain network diagrams, configuration standards, SOPs, and property-specific wireless/IoT documentation.
Track recurring incidents and implement root-cause fixes to reduce downtime.
Recommend upgrades, tooling, and architecture improvements to support growth and modernization.