Manager of Future Readiness

Big Brothers Big Sisters Twin Cities • Minneapolis, MN

9h • $52,000 - $62,000 • Hybrid

About The Position

The Manager of Future Readiness leads implementation and continuous improvement of BBBSTC’s Future Readiness portfolio, including group mentoring and scholarships. Reporting to the Director of Big Futures, the Manager strengthens the agency’s approach to future readiness by integrating the 4Es—Employment, Enrollment, Enlistment, and Entrepreneurship—and advancing culturally responsive, relationship-centered programming and caregiver engagement.

The role provides hands-on leadership and operational oversight of two Coordinators, translating program goals into clear workflows, consistent data practices, and high-quality youth experiences. The Manager collaborates across teams and with external stakeholders, aligns programming with match support and retention goals, and develops systems to measure impact and sustain program growth. The position oversees program strategy, partnerships, evaluation, scholarship processes, staff management, and child safety and risk practices. It is a hybrid role with required office attendance Tuesdays, Wednesdays, and Thursdays and regular travel to community locations throughout the Twin Cities.

Requirements

• Bachelor’s degree in Youth Development, Education, Social Work, Human Services, or a related field.
• At least 5 years of professional experience in program management, education, youth development, or mentoring.
• At least 2 years of supervisory experience, with demonstrated success leading teams and fostering a positive, accountable culture.
• Experience managing partnerships with schools, corporations, or community organizations.
• Demonstrated success in program design, facilitation, and evaluation.
• Experience with data management systems and using data to inform program decisions.
• Strong leadership skills, including the ability to build trust, set clear expectations, and hold staff accountable.
• Knowledge of youth development practices, adolescent engagement, and mentoring.
• Group facilitation skills and the ability to coach others to strengthen facilitation practices.
• Strong relationship-building and partnership cultivation abilities.
• Strong planning, organizational, and project management skills.
• Ability to analyze data and translate findings into program improvements.
• Effective verbal, written, and presentation communication skills.
• Flexibility to attend events during evenings or weekends as needed.
• Reliable transportation to travel to community locations throughout the Twin Cities.
• Ability to lift, carry, and transport outreach and tabling materials weighing approximately 40–50 pounds, with or without reasonable accommodation.
• Ability to stand and walk for extended periods and engage with the public at community events.
• Ability to use standard office equipment and technology, including computers, mobile devices, and phones.

Nice To Haves

• Experience with Salesforce or an equivalent data management system is preferred.

Responsibilities

• Lead implementation and continuous improvement of group mentoring and scholarship programs, aligned with BBBSA Small Group Mentoring Standards and program manuals.
• Integrate the Employment, Enrollment, Enlistment, and Entrepreneurship framework into culturally relevant, youth-centered programming.
• Collaborate with Match Support, Program Events, Free Arts, and other internal teams to broaden youth access, increase participation, and support match retention.
• Establish and maintain clear documentation, workflows, data collection processes, quality measures, and program evaluation practices.
• Guide youth pathway strategies aligned with BBBSTC’s Theory of Action and measurable youth outcomes.
• Manage relationships with schools, corporations, vendors, and other program partners, including implementation and communication cadence.
• Develop youth-centered retention strategies and use youth voice in ongoing program design feedback loops.
• Set and monitor team goals, hold staff accountable for outcomes, and oversee two Coordinators’ progress.
• Track program data, outcomes, and trends; ensure accurate documentation and analysis in Salesforce; and partner with Impact & Accountability on outputs and outcomes.
• Collaborate with Grants & Accountability staff to produce reports, dashboards, and impact stories for internal and external stakeholders.
• Maintain compliance with BBBSTC standards and BBBS of America requirements.
• Develop stronger pathways across the agency to help youth access opportunities.
• Administer and improve transition and nontraditional scholarship processes, monitor the related financial portfolio, and expand resources.
• Coordinate with the Manager of Program Events to provide staffing support for Big Futures events.
• Observe programming and provide actionable feedback to strengthen facilitation and participant outcomes.
• Coordinate with other program teams to support smooth participant transitions and consistent service delivery.
• Participate in staffing, hiring, onboarding, employee transitions, and other people-management processes in partnership with People & Culture.
• Build an inclusive, engaged team environment; set clear expectations; oversee daily operations; and approve time and attendance.
• Coach staff, provide timely feedback, participate in performance reviews, and address performance concerns and workplace conflicts.
• Ensure team operations, leave, accommodations, and workplace behavior comply with employment laws and internal policies.
• Lead child safety and program risk practices, ensuring staff understand and follow safety policies, reporting requirements, and program standards.
• Ensure child-safety documentation, incident reporting, and follow-up are completed accurately and on time; respond to emerging concerns and address compliance gaps.
• Use child safety incidents and trends to strengthen prevention, staff development, program practices, and participant experience.
• Partner with the Child Safety Lead on complex situations, organizational learning, training, and continuous improvement while retaining responsibility for implementation within the program.
• Maintain knowledge of community needs, resources, and networks; communicate professionally with external constituents; and represent BBBS in the community.
• Collaborate across the organization, participate in teams and interdepartmental meetings, and support recruitment, fundraising, communications, agency initiatives, and events as needed.

Benefits

• BBBS-sponsored health insurance
• BBBS-sponsored dental insurance
• Employer-paid long-term disability insurance
• Life insurance
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• Paid time off accrual
• 13 paid holidays
• 403(b) retirement plan with employer match
• Flexible scheduling and remote-work options
• Professional development and quarterly trainings
• Staff surveys, stay interviews, monthly staff meetings and gatherings, affinity groups, and agency committees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager