Manager of Financial Aid Loans and Work-Study
About The Position
The Manager of Financial Aid Loans and Work-Study provides financial aid awarding and counseling services to current and prospective students and their families, with a primary focus on administering Federal Work-Study and private education loan programs. Under general oversight, the Manager communicates information about federal, state, private, and institutional aid and work-study programs; reviews and processes applications; and supports financial aid programs and outreach initiatives. The role cross-trains across programs and provides primary and secondary support for initiatives throughout the year. The Manager administers academic-year and summer Federal Work-Study programs totaling approximately $1–1.5 million annually, and posts and reconciles private student loans currently totaling approximately $2.5 million, expected to rise to $25 million or more with implementation of 2025 federal loan changes. The position manages an active caseload, processes applications, counsels students, and administers scholarship, loan, and work-program funds. Work includes detailed application review and audits, financial counseling, enrollment monitoring, and review of emergency circumstances. The Manager maintains financial aid records, updates student data, monitors application status, and ensures compliance with applicable laws, regulations, and University or Law Center policies. The Georgetown Law Financial Aid Office manages more than $150 million in grants, scholarships, loans, and work-study annually. The Manager serves as a primary resource and first point of contact for Law Center students, parents, faculty, staff, university and external departments, and alumni, communicating face to face and through multiple channels. The role reports directly to the Associate Director of Financial Aid, assists with outreach to specific student groups, visitors, and families, and receives general supervision from the Executive Director, Assistant Dean, and Associate Directors. The position also assists in supervising tasks for other counselors and clerical assistants.
Requirements
- A bachelor's degree and experience in financial counseling, customer service, and administration; alternatively, 3–5 years of comparable financial aid experience in lieu of a bachelor's degree.
- Demonstrated ability to collect and analyze data.
- Ability to communicate clearly.
- Ability to exercise independent and appropriate judgment with a diverse client population.
- Commitment to continuous quality improvement and customer service.
- Thorough understanding of federal, state, and financial aid programs.
Nice To Haves
- Experience with Banner, Formstack, web applications, and COGNOS.
- Experience in higher education.
Responsibilities
- Provide financial aid awarding and counseling services to current and prospective students and their families.
- Administer Federal Work-Study and private education loan programs.
- Understand and communicate information about federal, state, private, and institutional aid and work-study programs.
- Review and process financial aid applications and support financial aid programs and outreach initiatives.
- Cross-train across programs and provide primary and secondary support for initiatives throughout the year.
- Administer academic-year and summer Federal Work-Study programs totaling approximately $1–1.5 million annually.
- Post and reconcile private student loans.
- Manage an active caseload, process applications in a timely manner, counsel students, and administer scholarship, loan, and work-program funds.
- Conduct detailed application reviews and audits, provide financial counseling, monitor enrollment status, and review emergency circumstances.
- Maintain financial aid records, update student data, and monitor application status.
- Ensure compliance with applicable laws, regulations, and University or Law Center policies.
- Serve as a primary resource and first point of contact for students, parents, faculty, staff, university and external departments, and alumni.
- Communicate with the community face to face and through multiple mediums.
- Assist with outreach to specific student groups, visitors, and their families.
- Assist in supervising tasks for other counselors and clerical assistants.
Benefits
- Medical, dental, vision, disability, and life insurance.
- Retirement savings.
- Tuition assistance.
- Work-life balance benefits.
- Employee discounts.
- Voluntary insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
