Manager of Financial Aid Loans and Work-Study

Georgetown University • Washington, DC

11d • $44,022 - $73,407 • Hybrid

About The Position

Georgetown University comprises two unique campuses in the nation’s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world. Requirements Job Overview The Manager of Financial Aid Loans and Work-Study, under the general oversight of the Senior Associate Director, provides financial aid awarding and counseling services to current and prospective students, and their families, regarding financial aid processes, procedures and programs with a primary focus on the administration of the Federal Work-Study and private education loan programs. The position is responsible for understanding and communicating information about all federal, state, private, and institutional aid and work study programs. Additionally, this position will review and process financial aid applications and support financial aid programs and outreach initiatives. The Manager of Financial Aid - Loans and Work-Study will manage a large active caseload, process applications in a timely manner, counsel students, and administer dollars related to scholarship, loan, and work programs. Activities include detailed application review, audit, financial counseling, monitoring enrollment status and the review and understanding of emergency circumstances. As part of the application process, the Manager maintains financial aid records, updates student data, monitors status, and ensures compliance with applicable laws, regulations, and University or Law Center Policies. The Georgetown Law Financial Aid Office manages over $150M of grants, scholarships, loans and work-study per year. The Manager will cross-train across programs and provide primary and secondary support for various initiatives throughout the year. The Manager of Financial Aid Loans and Work-Study is responsible for our academic year and Summer Federal Work-Study programs ($1-1.5M annually),as well posting and reconciling private student loans (presently $2.5M, but rising to an expected $25M+) with the implementation of the 2025 federal loan changes. Work Interactions The Manager of Financial Aid Loans and Work-Study serves as a primary resource, and first point of contact, for Law Center students, parents, Faculty, Staff, as well as, external or university departments (including Law Registrar, Student Accounts, University Billing and Receivables, Law Academic Affairs, OPICS and Career Strategy) and Alumni. The Manager will be required to have face to face interaction with the community and communicate through multiple mediums. This position reports directly to the Associate Director of Financial Aid and will assist with outreach to specific student groups, visitors and their families. The Manager receives general supervision from the Executive Director, the Assistant Dean, as well as the Associate Directors. This position assists in supervising tasks for the other counselors and/or clerical assistants.

Requirements

• A bachelor’s degree and financial counseling, customer service, and administrative experience
• 3-5 years of comparable financial aid experience is acceptable
• Demonstrated ability to collect and analyze data, communicate clearly, and use independent and appropriate judgement with a diverse client population
• Must have a commitment to continuous quality improvement and customer service
• Must have a thorough understanding of federal, state, and financial aid programs

Nice To Haves

• Experience with Banner, Formstack, Web applications, COGNOS, and higher education

Benefits

• Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options.
• You can learn more about benefits and eligibility on the Department of Human Resources website.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager