Student Work-Study: Financial Aid Clerk

Ivy Tech Community College•Kokomo, IN

1d•Onsite

About The Position

Federal Work-Study positions are part-time positions hired each semester and are for current Ivy Tech students. The Financial Aid Work-Study will perform assigned duties to support the operations of the Financial Aid Office and assist the Financial Aid staff as needed. The role involves providing excellent customer service to students and families, supporting administrative tasks, and ensuring smooth office operations.

Requirements

Must have a high school diploma or GED.
Student must have completed the current FAFSA on file demonstrating financial need.
Maintain a minimum of 1 credit hour or more of enrollment in eligible courses.
Maintain an aid-eligible Satisfactory Academic Progress (SAP) status.
The student cannot have any incomplete financial aid requirements.
Ability to maintain confidentiality.

Responsibilities

Assist with various administrative tasks of the Enrollment Center and Financial Aid Office daily. Including but not limited to organizing files and forms, making copies, scanning documents, and/or making calls or sending emails.
Support FAFSA workshops and other financial aid events.
Respond to general email inquiries and forward detailed questions to the appropriate staff.
Prepare mailings and outreach communications for prospective and current students.
Help maintain accurate records in the financial aid database.
Assist with tracking student interactions and compiling reports as needed.
Ensure the financial aid office remains welcoming and organized by tidying common areas and restocking office supplies.