Manager of Field Readiness and Innovation
About The Position
At Dutch Bros Coffee, the company is more than just a coffee company; it's a fun-loving, mind-blowing company that makes a difference one cup at a time, focusing on spreading positivity and connection. The Field Standards job family is dedicated to ensuring the highest quality of operational systems and customer experiences. Team members are responsible for maintaining clear and accessible documentation of all operational standards, participating in the change management process for updates, and collaborating with Field Services teams (Optimization, Technology, QA) and other HQ teams to identify areas for improvement. Their activities include defining quality standards, auditing processes, and monitoring outputs to ensure compliance with both internal and customer expectations. By upholding these standards, the Field Standards team plays an integral role in delivering consistent, exceptional experiences that reflect the heart of Dutch Bros. The company is looking for people who want to have fun, make connections, and have a positive influence on communities.
Requirements
- Typically possesses advanced knowledge and skills in a specific technical or professional discipline, with an understanding of the work's impact on other organizational areas.
Responsibilities
- Manages a small to mid-sized team of experienced professionals who exercise latitude and independence in assignments.
- Manages the delivery and implementation of elements of the department/function's short-term operational plan.
- Contributes to the development of new products, processes, standards, or operational plans that affect overall function results.
- Influences stakeholders outside of the job area on policies, practices, and procedures.
- Responsible for modifying processes, systems, or products to improve job area or departmental performance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
