Manager of Family Services

Lifebanc•Cleveland, OH

12d•Hybrid

About The Position

Join Lifebanc, a federally designated organ, eye, and tissue recovery organization serving 20 counties in Northeast Ohio. We facilitate and coordinate donation and transplantation, educate the public, and pursue a future where donation is embraced as an honor and personal responsibility. Our mission is to save and heal lives. This role offers the fulfillment of an amazing mission with incredible benefits, providing an opportunity to change lives forever by becoming a life saver.

Requirements

Bachelor’s degree in healthcare related fields and/or social work counseling from an accredited university and/or 5 years of Organ Procurement Organizational experience.
Minimum 5 years’ work experience in professional health-care environment.
Knowledge of regulations related to organ donation (Joint Commission, CMS, AATB, FDA, OPTN) required.
Knowledge of organ, tissue and eye donation process required.
3 years of previous supervisory and/or administrative call experience.
Ability to assess situations and people and respond in a professional manner.
Skill in presenting information to various audiences in an engaging and professional manner.
Ability to initiate interpersonal interaction with hospital staff and develop ongoing positive relationships.
Communicates job responsibilities and expectations to assure desired results.
Ability to be on call and work extended hours, including weekends and holidays.
Daily management and oversight of hospital system team, including identification of training and/or development opportunities, review of personal goals and performance evaluation.
Ensures the necessary compliance training is completed by the team.
Constructively coaches and develops staff to seek optimal performance and promote effective leadership.
Ability to travel to diverse locations to deliver services.
Knowledge of hospital/facility infrastructure.
Ability to prioritize based on emergent needs.
Current valid driver’s license and automobile insurance.

Responsibilities

Provide direct supervision and leadership to Family Services Coordinators.
Manage and coach Family Services Coordinators and clinical staff in approaches with next of kin for organ, tissue, and eye (O/T/E) donation.
Promote a culture of high performance and continuous improvement.
Manage all aspects of the employment cycle (interview, onboard, training, discipline, performance management, and offboarding).
Collaborate with the quality team to review audits and address deficiencies.
Participate with the healthcare team during end-of-life discussions with next of kin and/or significant others of potential and registered O/T/E donors.
Provide/seek training to ensure staff is current on required training for their roles quarterly.
Ensure staff provides informed authorization or disclosure to all donor families or agents.
Perform monthly audits of reports to monitor department and individual goals.
Maintain the ability to conduct a comprehensive medical social history interview with the next of kin, significant others, and/or healthcare professionals of potential organ and tissue donors in compliance with regulations and Lifebanc policies, and provide support to donor families during the donation and recovery process.
Complete the electronic Donor Risk Assessment Interview (DRAI) per Lifebanc policies and standards.
Complete accurate reporting and documentation during shift change to ensure donor families remain supported.
Oversee and provide corrections/review/completion of donor charts.
Ensure team coverage and support for donor families on-site at the hospital during the donor case.
Ensure all staff completes mandatory consent training quarterly and annual competency as required.
Collaborate with key hospital staff members in real-time on all active referrals and/or cases.
Conduct individual/departmental huddles and meetings with staff.
Ensure all departmental responsibilities are completed correctly and in a timely manner.
Supervise donor family outcome letters and complete quarterly audits for compliance.
Assist in the development and day-to-day management of the departmental budget.
Review and approve schedules, timecards, PTO requests, expense reports, and purchase orders for direct reports.
Provide data and reporting support for departmental scorecards and strategic planning initiatives.
Participate in policy review, development, and implementation of new procedures and guidelines.
Perform other job duties as assigned.