Senior Director of Family Services

FIVE18 Family Services Operations Inc.•Lynchburg, VA

2d•Hybrid

About The Position

The Senior Director of Family Services serves as the steward of the Family focus area within FIVE18. This role is responsible for designing, overseeing, and continuously improving the systems, coordination, and partnerships that ensure families experience FIVE18 as accessible, aligned, culturally responsive, trauma-informed, and resilience-building. The Senior Director provides strategic leadership for the full Family Services infrastructure — including intake, engagement, service coordination, regulatory alignment, and internal systems integration — ensuring clarity, consistency, and fidelity to approved evidence-based models. Leading through systems, managers, and cross-department collaboration, the Senior Director equips Family Services leadership to deliver high-quality programming aligned with FIVE18’s mission, vision, and strategic priorities. This position requires strong systems thinking and relational leadership, operationalizing organizational strategy through effective system design, measurable accountability, and continuous improvement. The Family focus area encompasses both Family Care and Fatherhood initiatives. The Senior Director ensures that father engagement and father-inclusive practices are intentionally embedded across service design, intake pathways, engagement strategies, and organizational culture. This leader champions a father-friendly posture while thoughtfully balancing the roles and related needs of caregivers across diverse family systems, ensuring that programmatic decisions, infrastructure design, and strategic planning consistently reflect that integrated and equitable approach.

Requirements

Bachelor’s degree required
Minimum 3 years of progressively responsible leadership experience in family services, child welfare, father/mother/family engagement, or related field.
Experience managing service systems, supervising managers, overseeing licensing/compliance processes, and leading cross-functional collaboration preferred.
Demonstrated experience developing implementation plans, managing budgets, and using data to drive improvement required.
Proficiency in Microsoft and Google suites, with cloud-based collaboration tools.
Experience with case management systems, data dashboards, survey platforms, and evaluation tools preferred.
Valid driver’s license required.
Professional licensure in social work or related discipline preferred where applicable.
Active alignment with FIVE18’s mission, statement of faith, and core values.
Ability to work occasional evenings or weekends as needed.

Nice To Haves

Master’s degree in social work, public health, counseling, family systems, nonprofit leadership, or related field preferred.
Experience managing service systems, supervising managers, overseeing licensing/compliance processes, and leading cross-functional collaboration preferred.
Experience with case management systems, data dashboards, survey platforms, and evaluation tools preferred.
Professional licensure in social work or related discipline preferred where applicable.

Responsibilities

Serve as the steward of a designated focus area within the FIVE18 logic model.
Develop and lead implementation plans aligned with mission, vision, and organization-wide priorities.
Co-build strategy with executive leadership; do not operate independently of mission-wide direction.
Ensure pacing and sequencing within the focus area align with overall organizational capacity.
Function as a peer cohort committed to shared leadership rather than siloed excellence.
Lead with a whole-ministry mindset, contributing beyond one’s own focus area.
Participate in cross-focus planning rhythms to ensure mission-wide alignment.
Surface trade-offs early and bring solution-ready proposals forward.
Develop and manage focus-area budgets responsibly.
Align financial decisions with mission priorities and long-term sustainability.
Steward donor-funded resources with clarity, integrity, and transparency.
Supervise and develop directors/managers/coordinators within the focus area.
Build leadership bench strength and succession pathways.
Reinforce Christ-centered compassion, evidence-based impact, and team-driven excellence.
Model collaborative posture and high-feedback culture.
Define measurable outputs and outcomes for the focus area.
Partner with evaluation leadership to ensure consistent metrics across focus areas.
Contribute to organization-wide reporting and dashboard rhythms.
Ensure impact storytelling reflects measurable reality.
Represent FIVE18 confidently in community, church, and donor settings.
Speak with mission-wide awareness, not only focus-area advocacy.
Articulate how all focus areas work together to advance prevention and reconciliation.
Support capital campaign and Vision30 messaging as appropriate.
Engage Operations early in initiative design and implementation.
Clarify decision rights and sequencing before commitments are made.
Strengthen trust between programmatic and operational teams.
Provide strategic oversight and directional authority for the full Family Services system, including intake, referral pathways, engagement practices, service coordination, internal communication, and cross-focus integration.
Design, document, refine, and maintain policies, procedures, and workflows that ensure clarity, regulatory compliance, evidence-based fidelity, and trauma-informed practice across all Family Services.
Oversee licensing, accreditation, and credentialing requirements for Family programming, ensuring ongoing compliance and continuous readiness for review.
Ensure fidelity to FIVE18-approved evidence-based models, including the Teaching Family Model and other designated frameworks, across all Family Services.
Lead system-level oversight of family entry and service flow to ensure families experience a welcoming, coordinated, and seamless pathway across supports without duplication, fragmentation, or unnecessary barriers.
Identify and address systemic obstacles that impede family access, engagement, or progress, implementing structural improvements as needed.
Equip and support infrastructure leaders to lead their teams with clarity, accountability, and alignment to strategic priorities.
Integrate Fatherhood programming strategically within the Family focus area, ensuring father engagement practices are embedded across intake, case planning, system design, and organizational culture.
Partner with Donor Engagement to align grant strategy, funding pursuits, and reporting with actual service capacity and system design.
Partner with Marketing to ensure Family and Fatherhood messaging accurately reflects program capacity, outcomes, and strategic priorities.
Use evaluation data, consultation insights, service trends, and consumer feedback to inform continuous improvement, strengthen measurable outcomes, and guide strategic adjustments.
Cultivate and maintain strategic community relationships that support family resilience, father engagement, and prevention-focused collaboration.