Hospitality & Amenities Manager

Fidelity•Salt Lake, UT

3d•Onsite

About The Position

Fidelity Real Estate is seeking a Manager of Facilities and Operations to join their team. In this role, the primary responsibility will be to provide a magnetic and vibrant workplace experience for all Fidelity associates and visitors by leading the delivery of on-site amenities and hospitality services. This includes providing vendor oversight and delivering on the strategy for food and beverage, fitness and wellness programs. The role will also support multifaceted real estate products and service initiatives. This position is based out of Salt Lake City, UT, with regional responsibilities and personnel in Denver, Colorado; Salt Lake City, Utah; San Francisco, California; and Albuquerque, New Mexico. The team of on-site associates is highly visible and readily available to respond to associate needs.

Requirements

Undergraduate degree or relevant experience.
Proven track record in hospitality or customer service field is required.
Experience developing a team.
Experience with vendor management, including performance accountability, contract compliance, and risk management.
Proficiency with Microsoft Office.
Excel at meeting new people and networking.
Possess a compassionate, thoughtful, and respectful demeanor.
Excellent communication and listening skills.
Ability to influence others.
Demonstrate integrity, dependability, responsibility, accountability, self-awareness, and work ethic.

Nice To Haves

Corporate real estate knowledge desired, particularly in building operations.
Familiarity with the financial services industry is valued.

Responsibilities

Lead the delivery of on-site amenities and hospitality services to provide a magnetic and vibrant workplace experience.
Provide vendor oversight for food and beverage, fitness and wellness programs.
Deliver on the strategy for food and beverage, fitness and wellness programs.
Support multifaceted real estate products and service initiatives.
Direct a team focused on delivering quality services that enable the success of Fidelity businesses.
Apply innovative thinking to tackle problems.
Proactively find opportunities to improve, seek feedback, track issues for resolution, and measure engagement efforts.
Partner with other real estate teams to align priorities, develop and implement regional programs and projects.
Cultivate key partnerships with Security, Technology and other groups to collectively ensure that business needs are met.