Manager of Education and Support Services

AVANCE-Houston Inc•Houston, TX

11h•Hybrid

About The Position

Assist the Assistant Director of Education and Support Services in planning and coordinating daily center operations and ensuring that all program services, including education and support services, comply with the Head Start Performance Standards and Texas Minimum Standards for Licensed Child Care Centers. Provide support and guidance to the Center Administrators (CAs), Center staff, Education Coaches (ECs), Family Coaches (FCs), and Family Wellness Techs (FWTs) to ensure high-quality and safe, comprehensive program services and operations that follow state, national and local standards, licensing requirements, and agency expectations. The Manager of Education and Support Services will collaborate with other content area teams to ensure the team has the support, training, and technical assistance needed when working with children and families of HS/EHS. 50% of the time is expected to be spent on-site at centers.

Requirements

Bachelor’s Degree in Early Childhood Education or related field.
At least three (3) years of operations and management experience in a childcare, social service, or educational setting.
Must have a Valid Texas Driver License
Must have Valid Vehicle Insurance
Must have dependable transportation and be insurable by AVANCE’s guidelines
Post Offer Drug Screen
Moving Violation Report
Criminal Background Check
TB Testing
FBI Background Check
Sex Offender Registry Check
Child Care Licensing Requirements, Head Start Performance Standards, National Association for Education of Young Children (NAEYC), and Early Childhood Best Practices.
Business and management principles involved in strategic planning, resource allocation, human resources, leadership technique, and coordination of people and resources
Principles and methods for curriculum, training design, and early childhood education
Principles and processes for providing customer and personal services
Sustained concentration and ability to handle multiple tasks, often simultaneously.
Knowledge and background of preschool children.
Excellent verbal, written, interpersonal, and organizational skills.
Demonstrated success in handling confidential information.
Ability to successfully engage with children and parents.
Ability to handle stressful and sensitive situations professionally.
Ability to work independently and maintain professional boundaries and confidentiality.
Ability to exercise tact and discretion in all interactions.
Ability to perform duties and adapt to flexible work schedules as established by management
Able to lift and/or carry 30 to 50 lbs.
Office equipment - 10 key calculators, fax, copier, audiovisual equipment. Intermediate math skills required.
Intermediate to advanced computer skills in using Windows, Internet Search Engines, Microsoft Office, Excel, Word, PowerPoint, Outlook, Agency Software and Programs, etc.
The structure and contents of the English language, including the meaning and spelling of words, rules of composition, and grammar
Principles and procedures of personnel recruitment, selection, and training
Relevant policies, procedures, and strategies to promote local, state, and national requirements on safety and security
Monitoring and assessment of performance to make improvements or take corrective action
Critical thinking by using reasoning and logic to identify strengths and weaknesses of solutions
Ability to foster cooperation with and among others using effective leadership and management skills.
Work in a multi-disciplinary team and culturally diverse environment, including understanding and being sensitive to various cultural differences.
Must have dependable transportation, valid driver’s license, and proof of current insurance coverage and be insurable by AVANCE’s guidelines.
Able to work evenings and weekends, as needed.
Be able to travel to meetings and conferences, both in and out of town, as needed.
Perform other duties as assigned.

Nice To Haves

Master’s Degree in Early Childhood Education or related field.
Five (5) years of operations and management experience in childcare, social service, or educational settings.
Work experience in Head Start operations and management.
Bilingual in English and Spanish (oral and written) may be required at some centers.

Responsibilities

Serve as a liaison between the Head Start Centers and the Assistant Director of Education and Support Services.
Assist with the planning and development process for designing systems to implement daily center operational functions, education of pregnant women, infants, toddlers, and preschoolers, and support, health, mental health, and nutrition services for children and families.
Assist the Center Administrator in implementing operational systems (e.g., staffing schedules, routines, attendance and absences tracking, parent sign-in/sign-out, child inspections, record keeping, materials and supplies, transition into and out of Head Start, etc.).
Assist with the planning and developing policies and procedures for program services.
Foster a positive working partnership with and among all content area staff and Center Administrators to assist in developing strong linkages, planning, coordination, and overall efficiency in the education and support services of the HS/EHS program.
Assist in reviewing and evaluating center facilities, education, and support services to ensure that program requirements established by governing agencies (Federal, state, and local agencies) are met.
Provide input to CAs on personnel-related issues, including staffing patterns, staff ratios, classroom supervision, disciplinary actions, and performance appraisals.
Work with HR and the Employee Relations Manager to report child-related incidents/accidents, parent allegations/concerns, or staff concerns.
Bring suggestions, ideas, concerns, and grievances to the AD of Education and Support Services, HR Director, and the Sr. Director II of EHS/HS.
Serves as a role model for employees, children, parents, clients, and community partners.
Develop, implement, and maintain high-quality early learning programs aligned with educational standards and best practices.
Foster a positive and collaborative work environment.
Provide overall support and management to the program regarding hiring, staffing, curriculum, adherence to organization policies and initiatives, and family communications.
Develop and maintain a professional working relationship with the staff, clients, and community.
Attend training, workshops, meetings, etc., related to birth to five education, health and safety, and support services.
Assist in identifying, planning, and conducting staff training related to program services, including education, operations, and support services and coordination with other Head Start Content Areas and the Head Start program.
Assist in overseeing activities transitioning into & out of Head Start.
Assist in purchasing materials, supplies, storage, and inventory.
Assist in ensuring that management systems (planning, communication, recordkeeping, program reporting, etc.) are in place to deliver quality services to children and families efficiently.
Provide written and verbal reports to the Assistant Director of Education and Support Services as needed and report monthly activities, professional development, and health and safety.
Participate in and represent the agency in community planning activities related to education, support services, and operations as directed by the supervisor.
Ensure all information is kept confidential from center to center/case by case and will be shared only on a need-to-know basis.
Assist in monitoring, tracking, and assessing operational processes, providing input, making improvements, or taking corrective actions.
Work closely with collaborative partners (school districts, Child Care Partners, Universities, etc.) to meet the program's established requirements.
Assist in the search of locations for possible Head Start sites/facilities.
Assist in setting up new facilities and closing sites to ensure compliance with requirements established by governing agencies (Federal, state, and local agencies).
Assist in recruitment, selection, and training of new staff.
Assist in updating and implementing new processes and procedures per applicable laws.
Provide on-site monitoring to EHS/HS sites as assigned.
Oversees purchases of supplies by the CA and other program staff and ensures that the center budget is maintained.
Assess employee job performance throughout the year and at least annually to ensure staff is performing their duties following the requirements of the job descriptions.
Able to travel for business-related activities.
Perform any other tasks as assigned.