Manager of eCommerce

Brio Water Technology•Glendale, CA

16d•$90,000 - $110,000

About The Position

The Manager of eCommerce is an execution-focused, detail-obsessed operator who keeps Brio's DTC channel running at peak performance. Reporting directly to the Director of eCommerce, this role owns the day-to-day operational engine: financial reporting and forecasting, on-site merchandising, cross-functional project delivery, and the tooling and process rigor that keeps everything on track. You thrive in a fast-moving environment where priorities shift, deadlines move, and ten things need your attention at once. You don't just manage tasks — you build systems. You are equally at home in a JIRA board, a financial model, and a product catalog audit, and you take personal pride in the quality and accuracy of everything you ship.

Requirements

4–6 years in eCommerce, DTC, or digital operations roles, with hands-on ownership of merchandising, reporting, or project coordination.
Demonstrated experience managing complex, multi-workstream projects — on time and without errors — in a high-velocity environment.
Strong financial acumen: experience building or maintaining forecasting models, variance reports, and performance dashboards.
Hands-on experience with Shopify or equivalent eCommerce platforms; comfort with back-end catalog and merchandising tools.
Proficiency with JIRA or equivalent project management tools; experience structuring and running sprints, backlogs, and cross-functional workstreams.
Extraordinarily detail-oriented: you catch the error others miss, and you build processes that prevent errors from happening in the first place.
Highly process-driven: you document, systematize, and improve — you don't just get through work, you build better ways to do it.
Calm under pressure: you perform at your best when the stakes are high, the timeline is tight, and the priorities are shifting.
Strong project manager: you can carry 10 projects simultaneously, keep each one moving, and never lose track of a deadline or dependency.
Analytically sharp: you are fluent in spreadsheets and dashboards, and you use data to make decisions and tell stories.
Clear communicator: you write precisely, flag issues early, and keep stakeholders informed without being asked.
Collaborative but accountable: you work well across teams while maintaining full ownership of your deliverables.
Self-directed and proactive: you don't wait for things to be assigned — you see what needs to happen and you do it.
Proficiency expected across most of the following: Shopify (Plus preferred), JIRA, Confluence, Google Analytics 4, Looker, or equivalent BI tool, Excel / Google Sheets (advanced), Klaviyo or equivalent email/SMS platform, Slack, Notion, Google Workspace.

Nice To Haves

Background in consumer goods, apparel, beauty, or lifestyle categories a strong plus.

Responsibilities

Maintain and update weekly, monthly, and quarterly eCommerce revenue forecasts at the channel, category, and SKU level.
Track actuals vs. forecast with rigorous variance documentation; surface discrepancies proactively to the Director with root cause analysis and recommended adjustments.
Build and own reporting dashboards that give the business real-time visibility into eCommerce performance — revenue, conversion, AOV, RPV, traffic, and margin.
Prepare regular performance reports for the Director and leadership with clean narrative, clear context, and actionable takeaways.
Model the revenue impact of proposed initiatives, promotions, and product launches to support go/no-go decisions.
Partner with Finance on month-end close reconciliation and ensure eCommerce numbers are accurate and well-documented.
Own day-to-day on-site merchandising execution: product sequencing, collection builds, search/filter logic, and on-site product discovery.
Manage the product catalog with extreme accuracy — pricing, inventory flags, imagery, copy, and metadata across all listings.
Coordinate with Creative and Marketing to ensure all product content is complete, brand-consistent, and conversion-optimized ahead of launches and campaigns.
Monitor merchandising performance using data: flag underperformers, surface top movers, and implement seasonal or trend-driven updates on a defined cadence.
Execute and QA all promotional mechanics on-site (banners, badges, discount logic, landing pages) with zero-defect standards.
Own the eCommerce project tracker in JIRA: build and maintain epics, stories, tasks, and sprints for all site work, campaign deliverables, and platform improvements.
Coordinate cross-functional workstreams with Marketing, Creative, Engineering, and Operations — keeping dependencies mapped, milestones clear, and accountability tight.
Manage multiple projects in parallel without losing fidelity on any of them; proactively identify conflicts in timeline or resource and escalate or resolve before they become blockers.
Translate the Director's roadmap priorities into scoped, sequenced JIRA work with clear acceptance criteria and realistic deadlines.
Run sprint planning, standup cadences, and retrospectives as needed to maintain velocity and team alignment.
Maintain and continuously improve a project intake and prioritization process so new requests are evaluated against current workload before being committed to.
Build, document, and maintain standard operating procedures (SOPs) for all recurring eCommerce workflows — catalog updates, launch prep, promotional setup, reporting cycles, and QA.
Create and maintain launch checklists and go-live readiness frameworks that reduce time-to-ready and eliminate errors at launch.
Identify process gaps, bottlenecks, and manual inefficiencies; propose and implement improvements that increase team throughput and reduce error rates.
Ensure data accuracy and platform hygiene across Shopify, analytics tools, and reporting infrastructure.
Serve as the operational backbone of the eCommerce team: the person who makes sure nothing falls through the cracks.
Own eCommerce readiness for all product launches and campaigns: ensure the site is fully prepared (merchandising, content, technical setup, QA) ahead of every go-live.
Manage the eCommerce campaign calendar in detail — tracking deliverables, owners, and deadlines across every active initiative.
Partner with Marketing on campaign briefs to define and execute on-site requirements with precision and on schedule.
Conduct thorough pre- and post-launch QA; document and close out issues quickly and completely.