Manager of Donation Program Coordination

Lifeline of Ohio•Columbus, OH

About The Position

Lifeline of Ohio is seeking a strategic, relationship-focused Manager of Donation Program Coordination to lead hospital development efforts and the Donation Program Coordination team. The role strengthens partnerships with hospitals, healthcare professionals, and community stakeholders across the organization’s service area, with the goal of improving donation outcomes and advancing Lifeline of Ohio’s mission of saving and healing lives through organ, eye, and tissue donation. The manager provides leadership to a team responsible for maintaining and growing hospital relationships. The position oversees strategies and initiatives to improve referral performance, donation authorization outcomes, partner engagement, operational effectiveness, and overall program performance. Working with organizational leadership and external healthcare partners, the manager helps shape hospital engagement and donation program development across the region. The role leads departmental strategy, performance goals, and improvement efforts; cultivates executive-level hospital relationships; monitors quality and compliance; and develops Donation Program Coordination Supervisors and other team members. It also oversees hospital education and training strategies and supports workshops, presentations, continuing education, recognition programs, and partner engagement activities.

Requirements

Bachelor's degree.
Five or more years of experience in hospital development, healthcare leadership, healthcare operations, organ donation, tissue donation, or a related field.
Knowledge of regulations related to organ, eye, and tissue donation and recovery.
Demonstrated experience leading teams and developing employees.
Experience implementing strategic initiatives and process improvement efforts.
Exceptional communication, presentation, and relationship-building skills.

Nice To Haves

Master's degree.
Experience working directly with hospital leadership and executive stakeholders.
Experience in organ procurement, transplantation, tissue banking, or related healthcare services.

Responsibilities

Develop and execute departmental strategies aligned with organizational priorities.
Establish annual goals, key performance indicators, and performance improvement initiatives.
Analyze hospital performance data and implement strategies to improve donation outcomes.
Sponsor and lead initiatives to improve operational effectiveness, partner satisfaction, and organizational results.
Stay informed about industry trends, regulatory requirements, and emerging best practices in donation and transplantation.
Collaborate with healthcare leaders to develop and execute strategic partnership plans.
Cultivate executive-level relationships with hospital administrators, physician champions, and key decision-makers.
Address complex partner concerns and serve as a senior point of contact for relationship management.
Present performance metrics, audit findings, and improvement initiatives to internal and external stakeholders.
Represent Lifeline of Ohio at regional, state, and national meetings and events.
Monitor departmental performance and identify opportunities to improve outcomes.
Implement and oversee corrective action plans and process improvement initiatives.
Ensure compliance with organizational, regulatory, and accreditation standards.
Analyze operational and hospital partnership metrics to support data-driven decision-making.
Directly lead and mentor Donation Program Coordination Supervisors.
Foster accountability, engagement, collaboration, and professional growth.
Conduct performance reviews, coaching discussions, and development planning.
Support succession planning and leadership development initiatives throughout the department.
Oversee hospital education strategies and training programs.
Support the development and delivery of workshops, presentations, and continuing education opportunities.
Collaborate with internal stakeholders on recognition programs and partner engagement activities.