Manager of Dispensing Quality Assurance

Gifthealth•Columbus, OH

11h•Onsite

About The Position

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives. Position Summary Reporting to the Senior Manager of Quality & Compliance, the Manager of Dispensing Quality Assurance is responsible for overseeing all quality-related activities within pharmacy dispensing operations. This role ensures that dispensing processes meet internal quality standards, Good Documentation Practices (GDP), and regulatory expectations while maintaining accuracy, consistency, and audit readiness. This position leads a team responsible for dispensing quality oversight, including QA Specialists, Documentation Specialists (focused on GDP), and Investigation Specialists. We are seeking a Manager of Dispensing Quality Assurance to partner closely with Compliance, Pharmacy Operations, and QMS to identify risks, standardize processes, and ensure safe and compliant dispensing practices. The role guarantees that all dispensing activities are monitored, documented, and continuously improved through structured quality programs, ensuring alignment with organizational goals, operational excellence, and compliance standards.

Requirements

Bachelor’s degree in pharmacy, healthcare, quality, or related field (Required)
5+ years of experience in pharmacy operations, quality assurance, or regulated environments (Required)
Experience leading teams (Required)
Knowledge of pharmacy dispensing workflows and operations; Good Documentation Practices (GDP) and data integrity principles; quality assurance practices in regulated environments; investigation methodologies and root cause analysis; and board of pharmacy and regulatory expectations (Required)
Team leadership and performance management skills (Required)
Quality auditing and process evaluation skills (Required)
Root cause analysis and problem-solving skills (Required)
Data analysis and trend identification skills (Required)
Ability to identify quality risks and enforce corrective actions (Required)
Ability to manage multiple quality functions simultaneously (Required)
Ability to influence operations to adhere to quality standards (Required)

Nice To Haves

Quality or compliance certifications (Preferred)
Experience in dispensing quality oversight (Preferred)
Experience with investigations and documentation governance (Preferred)
experience building quality programs or frameworks (Preferred)
Knowledge of Quality Management Systems (QMS); pharmacy automation and workflow systems; and audit and inspection readiness processes (Preferred)
Process standardization and documentation development skills (Preferred)
Ability to anticipate systemic quality issues and implement preventative solutions (Preferred)

Responsibilities

Oversees dispensing quality assurance across all pharmacy operations to ensure accuracy, consistency, and compliance with regulatory and organizational standards
Leads a team of Quality Assurance Specialists, Documentation Specialists, and Investigation Specialists in support of high-quality pharmacy operations
Ensures adherence to Good Documentation Practices (GDP) across all dispensing workflows, including review and standardization of supporting documentation
Manages and standardizes investigation processes related to dispensing errors, deviations, and quality events, ensuring timely resolution and corrective actions
Monitors and analyzes dispensing quality metrics such as accuracy, error rates, and rework to identify trends, risks, and opportunities for improvement
Conducts quality reviews and audits of dispensing processes and partner with Compliance and Pharmacy Operations to maintain regulatory adherence and audit readiness
Drives continuous improvement initiatives focused on enhancing dispensing accuracy, reducing errors, and improving operational consistency across pharmacy operations