Manager of Dispensing Quality Assurance

Gifthealth Inc • Columbus, OH

14h • Onsite

About The Position

At Gifthealth, we are dedicated to revolutionizing healthcare by simplifying prescription management and health services, aiming to provide a seamless, personalized, and efficient experience for all customers. We are an innovative, customer-centric company focused on making a positive impact. The Manager of Dispensing Quality Assurance, reporting to the Senior Manager of Quality & Compliance, is responsible for overseeing all quality-related activities within pharmacy dispensing operations. This role ensures that dispensing processes adhere to internal quality standards, Good Documentation Practices (GDP), and regulatory expectations, maintaining accuracy, consistency, and audit readiness. The position leads a team of QA Specialists, Documentation Specialists, and Investigation Specialists. This role partners with Compliance, Pharmacy Operations, and QMS to identify risks, standardize processes, and ensure safe and compliant dispensing practices. The Manager guarantees that all dispensing activities are monitored, documented, and continuously improved through structured quality programs, aligning with organizational goals, operational excellence, and compliance standards.

Requirements

• Bachelor’s degree in pharmacy, healthcare, quality, or related field
• 5+ years of experience in pharmacy operations, quality assurance, or regulated environments
• Experience leading teams
• Knowledge of pharmacy dispensing workflows and operations
• Knowledge of Good Documentation Practices (GDP) and data integrity principles
• Knowledge of quality assurance practices in regulated environments
• Knowledge of investigation methodologies and root cause analysis
• Knowledge of board of pharmacy and regulatory expectations
• Team leadership and performance management skills
• Quality auditing and process evaluation skills
• Root cause analysis and problem-solving skills
• Data analysis and trend identification skills
• Ability to identify quality risks and enforce corrective actions
• Ability to manage multiple quality functions simultaneously
• Ability to influence operations to adhere to quality standards

Nice To Haves

• Quality or compliance certifications
• Experience in dispensing quality oversight
• Experience with investigations and documentation governance
• Experience building quality programs or frameworks
• Knowledge of Quality Management Systems (QMS)
• Knowledge of pharmacy automation and workflow systems
• Knowledge of audit and inspection readiness processes
• Process standardization and documentation development skills
• Ability to anticipate systemic quality issues and implement preventative solutions

Responsibilities

• Oversees dispensing quality assurance across all pharmacy operations to ensure accuracy, consistency, and compliance with regulatory and organizational standards
• Leads a team of Quality Assurance Specialists, Documentation Specialists, and Investigation Specialists in support of high-quality pharmacy operations
• Ensures adherence to Good Documentation Practices (GDP) across all dispensing workflows, including review and standardization of supporting documentation
• Manages and standardizes investigation processes related to dispensing errors, deviations, and quality events, ensuring timely resolution and corrective actions
• Monitors and analyzes dispensing quality metrics such as accuracy, error rates, and rework to identify trends, risks, and opportunities for improvement
• Conducts quality reviews and audits of dispensing processes and partner with Compliance and Pharmacy Operations to maintain regulatory adherence and audit readiness
• Drives continuous improvement initiatives focused on enhancing dispensing accuracy, reducing errors, and improving operational consistency across pharmacy operations

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees