National Manager of Quality Assurance

Thomas James Homes•Aliso Viejo, CA

2d•Hybrid

About The Position

THE ROLE: National Manager of Quality Assurance is a corporate operations role responsible for evaluating, strengthening, and elevating construction quality standards across all divisions of the company. This position conducts independent, on-site audits of homes, job sites, construction processes, quality programs, and team knowledge. In addition to auditing, the role serves as a teacher and capability builder, providing practical training, coaching, and feedback to improve consistency, craftsmanship, and execution nationwide.

Requirements

High School Diploma or G.E.D. bachelor’s degree preferred
8+ years of hands-on residential construction experience
Certified Quality Inspector, OSHA 30 Hour Safety Certification required
Deep understanding of building science, residential structural systems, envelope, framing, MEP integrations, and finish quality
Extensive travel required (typically 70–80%)
Must be comfortable working independently across multiple regions
Ability to be on active job sites regularly

Responsibilities

Conduct regular, structured site visits to all divisions
Perform detailed inspections of homes at multiple stages (pre drywall, pre paint, final, post close as applicable)
Evaluate workmanship, code compliance, company construction standards and trade performance to ensure consistency across similar product types
Assess adherence to approved plans, specifications, and scopes of work
Audit field implementation of company quality programs, construction checklists and controls as well as Inspection, /punch processes, warranty and close out procedures
Identify breakdowns between intended standards and actual field execution
Validate that quality metrics and inspection processes are being used as designed
Assess construction knowledge and technical competence of Area Construction Managers / Superintendents, Assistant Superintendents, and Warranty team members
Ensure all sites are OSHA compliant and meet all construction / building standards
Identify skill gaps related to building science, code requirements and best practice construction methods
Document recurring knowledge issues by division, product type, or geography
Deliver hands on, practical training in the field and classroom settings
Develop and lead jobsite walk through trainings, trade and supervisor quality refreshers, and targeted training focused on recurring defects or risks
Reinforce best practices through real examples, demonstrations, and coaching
Partner with Corporate Operations to recommend updates systems, processes, standards and training content
Prepare clear, factual, and actionable audit reports for Corporate Operations and Division leadership (as appropriate)
Provide trend analysis across divisions to inform enterprise level decisions