Manager of Digital Asset Operations

National Digital Trust Company (In Organization)•*, FL, FL

2d•Remote

About The Position

National Digital Trust Company (In Organization) has received conditional approval from the Office of the Comptroller of the Currency to open as a federally chartered trust bank to provide a broad range of digital asset services. We are building a specialized financial institution addressing the growing demand for digital asset services. Our primary business will focus on digital asset custody, providing secure, efficient custodial and fiduciary services for a variety of digital assets. You will work with foundational systems and processes to help shape our operating model and influence how a new category of financial infrastructure comes to market. We are looking for builders who handle complexity with confidence and tackle ambitious opportunities while keeping pace with this rapidly evolving industry.

Requirements

Experience leading or coordinating with marketing, IT, content, and customer service teams
Experience with digital asset custody, wallets, or blockchain infrastructure
Familiarity with cybersecurity principles and data protection standards
Ability to operate in fast‑paced, evolving regulatory and technology environments
Strong analytical, problem‑solving, and decision‑making skills
Excellent communication and cross‑functional collaboration abilities

Nice To Haves

PMP, Agile, Google Analytics, or related digital marketing credentials
Google Analytics, CRM platforms, project management software (e.g., Asana, Jira), workflow automation tools, and e‑commerce platforms

Responsibilities

Develop and execute NDTC’s digital asset operation strategy aligned with business objectives and regulatory expectations
Oversee daily operations related to NDTC client digital assets, including onboarding, custody, transfers, settlements, reconciliation, and reporting
Design, implement, and continuously improve scalable operational processes and workflows
Ensure operational readiness for new digital asset products, platforms, or partners
Communicate clearly with both technical and non-technical stakeholders to align priorities and provide updates
Establish and maintain operational controls aligned with regulatory, legal, and internal risk requirements
Partner closely with Compliance, Legal, Risk, and Audit teams to ensure adherence to applicable regulations and policies
Develop incident response, business continuity, and disaster recovery plans for digital asset operations
Collaborate with Engineering, Security, and IT teams to support wallets, custody solutions, blockchain integrations, and supporting systems
Oversee vendor selection and management for custody, trading, analytics, and monitoring tools
Ensure operational resilience, system uptime, and data integrity
Monitor operational KPIs, SLAs, and risk metrics
Drive cost efficiency while maintaining high operational standards
Support financial reporting, reconciliation, and audit requirements related to digital assets
Build, lead, and mentor a high‑performing digital asset operations team
Define roles, responsibilities, and coverage models to support 24/7 or global operations if required
Foster a culture of accountability, continuous improvement, and operational excellence
Serve as a key operational advisor to senior leadership on digital asset strategy and scalability
Support product launches, partnerships, and expansion into new asset types or markets
Identify operational risks and opportunities tied to new technologies, regulations, or market conditions