Digital Asset Operations Manager

Microsoft•In, IN

1d•Hybrid

About The Position

Join the Trust & Integrity Protection team and help shape the future of Digital Asset compliance and operations at scale. Our Digital Asset team plays a critical role in ensuring Microsoft digital assets are reviewed, governed, and maintained efficiently across the compliance lifecycle. As a Digital Asset Operations Manager, you will help manage the day-to-day execution of the Digital Asset review process by partnering with vendor teams, Digital Asset Owners, and cross-functional stakeholders. You will monitor operational performance, track key metrics and KPIs, identify process bottlenecks, and drive actions that improve review velocity, quality, and customer experience. This opportunity will allow you to strengthen your operational management expertise, develop deep business process and compliance knowledge, and build skills in data-driven decision-making, stakeholder management, and continuous process improvement. This role offers flexible work opportunities, with the ability to work from home part of the time in alignment with team and business needs. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Requirements

Bachelor's degree in Business, Operations, Information Systems, Engineering, or a related field, or equivalent experience.
3+ years of experience in operations management, program management, business operations, compliance operations, or a related discipline.
Experience managing operational workflows involving multiple stakeholders and external vendors.
Strong analytical and problem-solving skills with the ability to interpret data and translate insights into action.
Experience developing and tracking metrics, KPIs, dashboards, and performance reporting.
Excellent verbal and written communication skills with the ability to communicate complex issues clearly and concisely.
Strong organizational skills with a proven ability to manage competing priorities and meet deadlines.
Demonstrated attention to detail and commitment to operational excellence.

Nice To Haves

Experience supporting compliance, governance, risk management, audit, or operational review programs.
Experience with process improvement methodologies such as Lean, Six Sigma, or Continuous Improvement practices.
Familiarity with Power BI, Excel, Power Automate, or other reporting and workflow tools.
Experience working in a global, matrixed organization.
Ability to identify trends, anticipate operational risks, and drive proactive solutions.
Demonstrated customer-focused mindset with strong collaboration and influencing skills

Responsibilities

Support the execution of the end-to-end Digital Asset review process by partnering with Digital Asset Owners, Microsoft stakeholders, and vendor teams to ensure reviews are completed within established service level objectives.
Follow established procedures for process execution and contribute to maintaining a clear end-to-end view of Digital Asset review operations.
Assist with process monitoring and evaluation by developing, maintaining, and analyzing operational metrics, dashboards, and key performance indicators (KPIs).
Partner with vendor teams and cross-functional stakeholders to ensure operational deliverables are completed accurately and on time.
Identify process bottlenecks, operational risks, and recurring issues through data analysis and stakeholder feedback.
Support task-level change management activities related to Digital Asset operations, including process updates, tooling enhancements, reporting improvements, and stakeholder readiness.
Maintain process documentation, standard operating procedures (SOPs), and operational guidance to ensure consistent execution and high-quality service delivery.