Manager of Day & Community Services

Support, Inc. • Greeley, CO

1d • Hybrid

About The Position

Directs and coordinates all activities of the Day & Community Services Program. This includes managing supervisors and staff, scheduling, program content, collaboration with other program areas, and community practices. The role also participates as a member of the Management team in formulating organizational practices, policies, and overall leadership.

Requirements

• Minimum 1 year of IDD Experience
• Minimum 1 year of Supervisor Experience
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• Oversees and coordinates all day & community services activities.
• Develops programs that address current and future client needs, including life enrichment, skill development, community integration, and employment skills.
• Provides ongoing training and guidance to staff in the implementation and continuous development of evidence-based practices, ensuring compliance with current standards and regulations.
• Collaborates with Director to create and implement both individual and group program policies and procedures.
• Works with Clinical staff to integrate clinical services into day and community programs.
• Sets program goals based on federal and state regulations to improve participants' lives.
• Supervises, trains, and leads staff in achieving program and individual goals.
• Onboarding and training new team members.
• Builds and maintains community partnerships, both internally and externally, to enhance day and community services.
• Participates in interdisciplinary meetings and annual service plans as needed.
• Creates individualized support plans and monitors outcomes for positive results.
• Coordinates with other program areas to manage staffing, activities, and general operations.
• Communicates with customers, including case managers, families, providers, and community members, ensuring high customer service standards.
• Collaborates with the Department Director to develop and manage the program budget.
• Manages individual community programs for individuals receiving outbound services and supervises their staff through regular face-to-face visits and direct supervision.
• Ensures completion and accuracy of outbound staff's notes, timesheets, and other administrative requirements.
• Internal audits as requested to ensure quality and compliance.
• Submits PAR/unit requests from case managers for individuals in services and completes and updates records in Therap.
• May provide group or individual services as needed to maintain program continuity.
• Approves staff timesheets and manages billing with the finance department.
• Submits requests for services applications for Medicaid waivers, vocational rehab, and seeks grants for non-billable services.
• Ensures program compliance with all rules and regulations.
• Represents management in meetings and committees.
• Any other tasks delegated by Leadership to support the overall program.
• Ensures the effective implementation of each consumer's Individualized Plan (IP) within the program.
• Supervisory duties align with the organization's policies and applicable laws and include interviewing, hiring, and training staff; planning, assigning, and managing work; evaluating performance; recognizing and disciplining employees; and addressing and resolving issues and complaints.

Benefits

• Competitive Medical, Dental, Vision Insurance options
• Generous progressive PTO
• Paid initial and ongoing training, including Relias, Safety Care, CPR/First Aid and QMAP
• Paid Holidays
• Quarterly awards and gifts
• Many additional Benefit options, including Pet insurance!
• Flexibility and opportunities for growth
• Options to work overtime at events or with additional shifts & clients
• Mileage reimbursement
• Ongoing support
• Rewarding work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed