Manager of Conference Technology

Crowell & Moring•Washington, DC

10d•$124,000 - $164,000

About The Position

The Manager of Conference Technology has a general responsibility for the technical and operations support of all conference services including audio visual computer equipment and other conference-related activities in all the firm’s offices. Additionally, the Manager oversees support to the customer community including, but not limited to, managing the conference technology asset inventory, maintenance of conference technology equipment, and guaranteeing that all Conference Service representatives have the support tools and knowledge needed to fulfill requests.

Requirements

Strong background with A/V systems, network skills and multiple video conferencing platforms (Zoom, MS Teams, WebEx, etc.)
Understanding of basic networking technology
Strong administrative and organizational skills.
Strong Microsoft Office skills (for generating reports via Excel or documentation via Word).
Advanced hands-on experience with video conferencing technologies and Unified Communication technologies such as, Microsoft Teams, Zoom, Poly VTC endpoints, Crestron control system, IP Protocols, Bridging services, and VoIP.
Demonstrated ability to communicate persuasively, both orally and in writing, on a prepared and extemporaneous basis.
Ability to provide quality client service to both internal and external contacts. Continually improves client service through recommendations to management and diligent, thoughtful and timely execution of support requests. Requires patience, creativity and discretion.
Ability to appropriately delegate work to others to meet deadlines, goals and objectives, develop skills and knowledge of others, build capacity and productivity of the team.
Ability to lead others effectively in a team or cooperative, enthusiastic and friendly environment to complete small/medium-scale projects and to reach established goals and objectives in a timely manner.
Ability to analyze and interpret information from a variety of sources, apply critical and creative thinking to draw conclusions or develop solutions to complex problems.
Ability to safely lift, move and carry items weighing up to 50 lbs.

Responsibilities

Designs and implements support policy and procedures for the Conference Services team.
Manages and supports the Conference Technology team with day-to-day tasks.
Works and coordinates with Director of Administration, Receptionists, Operations, Front Desk staff and Catering Services to ensure excellent Conference Service is provided as requested by conference event coordinator or owner.
Determines the cause of customer dissatisfaction involving conference technology. Makes immediate corrections where applicable.
Keeps management informed of all equipment problems and their resolution. Submits regular failure/success reports and maintains log of support activity including VTC usage, conference room technology setups, and web accounts, etc.
Develops and maintains procedures governing the operation and maintenance of all Conference Technology equipment.
Develops baseline measurements of support activity and periodically reviews and re-measures to ascertain the effect of environment changes.
Responsible for the overall direction, coordination, improvement and evaluation of Conference Technology.
Participates in the planning, policy and decision-making discussions involving production, system availability, workflow and problems which may negatively impact system performance.
Continually improves technical proficiency through research, self-training and participation in internal and external training opportunities.
Collaborate with other offices, to ensure uniform conference technology is utilized.