Manager, Conference Operations

The National Association of Manufacturers (NAM)•Washington, DC

1d•$74,000 - $80,000•Onsite

About The Position

The Manager, Conference Operations, is a key member of the Conference Operations team, providing operational support for both internal and external meetings and events. This role has full lifecycle responsibility for multiple high-profile conferences annually, guiding events from concept development and strategic planning through onsite execution and post-event financial reconciliation.

Requirements

3 – 5 years of meeting management experience.
Knowledge of CVENT suite of products required.
Strong understanding of contractual terms and conditions, including contract negotiations with hotels and vendors.
Ability to manage multiple projects with competing and changing priorities and deadlines.
Awareness of current and emerging industry trends and demonstrated application of best practices in meetings and events planning, management, and logistics.
Ability to anticipate issues and proactively propose solutions.
Experience in overseeing contract personnel and vendors.
Willingness to travel up to 25% of the time, including overnight stays, and to work a flexible schedule that may include early morning and late evenings.
Some weekend assignments may be required.
Ability to lift up to 40 lbs.
Computer proficiency with Windows and Microsoft Office Suite (Word, Excel, and Power Point).
Must be capable of handling basic facets of the A/V conference center AV system, training available.
Excellent communication and interpersonal skills, both written and verbal, with strong ability to coordinate effectively with staff at all levels.
Ability to work effectively in a fast-paced, quality, and goal driven work environment.

Nice To Haves

Bachelor’s degree preferred or equivalent work experience.

Responsibilities

Support full cycle internal and external events, including sourcing and logistics, planning and strategy, day-of execution, and post-event operations.
Manage and execute assigned Manufacturing Leadership Council onsite plant and facility tours and related programs.
Oversee the registration process for all assigned conferences and events using the CVENT suite of products, including system configuration, reporting, attendee communications, and onsite registration management.
Manage mobile apps and/or websites for assigned conferences and events.
Manage shipment of materials to and from events.
Support the event design process for assigned conferences and events.
Assist in site selection research, develop RFPs, evaluate properties, and participate in site visits; negotiate hotel contracts, meeting space, and room blocks to optimize concessions and cost savings.
Assist in negotiation and managing vendor contracts, ensuring favorable terms, performance accountability, and accurate invoice reconciliation.
Complete post-event activities, including expense reconciliation, vendor evaluations, and preparation of written reports and recommendations.
Manage additional meetings and special events as assigned.
Backup support for conferences and events held at the NAM Conference Center.
Management of vendors and temp staff as needed.
Provide supervision at events/meetings of NAM staff, temps, and vendors.