Manager of Community Health Worker Services

IMPaCT Care•Los Angeles, CA

86d•$110 - $110•Onsite

About The Position

IMPaCT Care partners with healthcare organizations to recruit and hire Community Health Workers (CHWs). The company is hiring a Manager of Community Health Worker Services to work directly for IMPaCT Care in West Los Angeles, California. The role manages a team of CHWs serving hundreds of clients annually and calls for an energetic, organized leader with community engagement and social work or case management experience. The manager leads and supports a team of seven CHWs, helps integrate them with clinic and hospital care teams, and works with local community organizations to recruit CHWs and connect clients with essential resources. The role uses performance data and reports to track progress, achieve program goals, and improve systems. The successful candidate leads with purpose, accountability, and collaboration; values diverse perspectives; follows through on commitments; and balances independent work with direct team and client engagement. The position is in person, full time, Monday through Friday, with occasional evenings or weekends.

Requirements

Leadership experience with a nonprofit or community-based organization.
Extensive experience as a Community Health Worker, public health professional, social worker, or case manager.
Deep understanding of healthcare and social service systems, including public benefits enrollment.
Knowledge of community resources and organizations in the area.
Comfort analyzing data and using reports to drive performance.
Excellent oral and written communication skills.
Proficiency with email, mobile devices, and CRM tools.
Ability to travel to multiple locations and cover multiple locations.
College degree required.
Ability to pass a background check and pre-employment screening, including a drug test.
Valid driver's license, a car, and car insurance.

Nice To Haves

Bilingual ability, especially Spanish or other languages.
MSW or MPH.

Responsibilities

Lead and support a team of seven Community Health Workers, coaching them to deliver excellent client care.
Partner with local community organizations to recruit talented Community Health Workers.
Analyze performance data and reports to monitor team progress and drive results.
Integrate Community Health Workers with care teams in clinics and hospitals.
Collaborate with community organizations to connect clients with essential resources.
Use data to achieve program goals and continuously improve systems.