Manager of Community Health Worker Services
About The Position
IMPaCT Care is seeking an energetic, organized leader with community engagement and social work or case management experience to manage a team of Community Health Workers serving hundreds of clients annually. This position will be based in West Los Angeles, CA. The role involves leading and supporting a team of 7 CHWs, coaching them to deliver excellent client care, partnering with local community organizations to recruit talented CHWs, analyzing performance data and reports to monitor team progress and drive results, integrating CHWs with care teams in clinics and hospitals, and collaborating with community organizations to connect clients with essential resources. The ideal candidate will use data to achieve program goals and continuously improve systems.
Requirements
- Leadership experience with a non-profit or community-based organization
- Extensive experience as a CHW, public health professional, social worker, or case manager
- Deep understanding of healthcare and social service systems, including public benefits enrollment
- Knowledge of community resources and organizations in the area
- Comfort analyzing data and using reports to drive performance
- Excellent oral and written communication skills
- Proficiency with email, mobile devices, and CRM tools
- Ability to travel to multiple locations
- College degree required
- Ability to pass background check and pre-employment screening
- Valid driver's license, must own a car and have car insurance
- Ability to cover multiple locations
- Background check and Drug test
Nice To Haves
- MSW or MPH preferred
- Bilingual candidates are a plus if you speak Spanish or other languages
Responsibilities
- Lead and support a team of 7 CHWs, coaching them to deliver excellent client care
- Partner with local community organizations to recruit talented CHWs
- Analyze performance data and reports to monitor team progress and drive results
- Integrate CHWs with care teams in clinics and hospitals
- Collaborate with community organizations to connect clients with essential resources
- Use data to achieve program goals and continuously improve systems
Benefits
- Competitive compensation and equity grants
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Generous discretionary time off and holidays
- Parental leave
- Professional development support
- A culture built on teamwork, impact, and enjoying the journey
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What This Job Offers
Job Type
Full-time
Career Level
Manager
