Manager of Community Access Programs

Thundermist Health • West Warwick, RI

22h • Hybrid

About The Position

Thundermist Health Center is seeking a Manager of Community Access Programs to oversee the daily operations of Convenient Care, Telephone Triage, and school-based health programs. This role involves coordinating staffing, managing workflows, monitoring access performance, and serving as the operational backbone for patient-facing programs. The ideal candidate is an operations leader energized by multi-site coordination, fast-paced environments, and health equity.

Requirements

• Bachelor’s degree in Nursing, Healthcare Administration, Public Health, Business Administration with a healthcare focus, or a closely related field — or equivalent experience.
• Minimum 2 years of supervisory or operational leadership experience in a healthcare setting.
• Demonstrated ability to coordinate staff, workflows, and daily operations across multiple programs or sites.
• Ability to use operational data to monitor performance, identify workflow issues, and support access improvement efforts.
• Strong communication and relationship-building skills across clinical, administrative, school, and community settings.
• Commitment to health equity and culturally responsive care for underserved populations.

Nice To Haves

• Prior experience in an FQHC or community health center environment.
• Experience supporting urgent care, community health, or school-based health programs.
• Current Rhode Island RN licensure or equivalent clinical credential.
• Bilingual or multilingual skills aligned with the communities served.
• Familiarity with EHR systems (eClinicalWorks, Epic, or NextGen).

Responsibilities

• Manage daily urgent care and walk-in access operations across assigned sites, ensuring consistent, high-quality, patient-centered care delivery.
• Coordinate staffing, scheduling, clinical workflows, and performance expectations for urgent care programs, including evenings, weekends, and holidays.
• Support nursing and MA workforce management including onboarding, schedule coordination, payroll review, PTO/FMLA tracking, coaching, and performance follow-up.
• Serve as the operational point of contact during assigned weekend, evening, and holiday coverage.
• Track access metrics including wait times, visit volume, patient flow, and patient experience data; recommend improvements based on trends.
• Support daily operations of the remote Telephone Triage program including staffing coordination, workflow management, and service level monitoring.
• Manage daily operations for school-based health programs, supporting consistent service delivery, staffing coverage, documentation, and compliance.
• Maintain effective working relationships with school partners to support program operations and timely issue resolution.
• Oversee scheduling, clinical protocol implementation, documentation standards, and quality measure tracking for school-based health services.
• Identify operational barriers and service gaps and elevate recommendations for improvement to the Director.
• Coordinate with site Executive Directors, Medical Directors, and operational leaders on workflow issues, staffing needs, and barriers affecting patient access.
• Work with front desk teams to ensure registration processes support timely, seamless patient access; resolve scheduling gaps, insurance verification delays, and intake inefficiencies.
• Maintain day-to-day relationships with community partners, schools, social service agencies, and public health entities.
• Provide direct supervision and support to assigned staff, reinforcing expectations for service quality, teamwork, and accountability.
• Support hiring, onboarding, coaching, performance feedback, and professional development for staff within assigned programs.

Benefits

• Health, Dental, and Vision Insurance
• Life Insurance ($75,000)
• Long-Term Disability
• Flexible Spending Accounts (Health FSA up to $3,300 / Dependent Care FSA up to $5,000)
• Retirement Plan with 1:1 employer match up to 4%
• Critical Illness, Accident Insurance, and Hospital Indemnity
• Wellness Reimbursement up to $200/year
• PTO starting at 22 days, increasing with tenure
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager