IS Manager of Clinical Systems

Marshall Health Network•Huntington, WV

20d

About The Position

The Manager of Clinical Systems is responsible for planning, implementing, supporting, and optimizing assigned clinical applications across Marshall Health Network’s multispecialty and subspecialty outpatient practices and services. The role ensures care teams and end users have reliable, effective, and efficient information systems aligned with clinical workflows, quality goals, fiscal management, and regulatory requirements. The Manager provides leadership and oversight for analysts and support staff, collaborates with operational leaders, and ensures systems meet the needs of patients, providers, and staff. The Manager oversees assigned clinical applications and application analysts, including specialty and subspecialty EHR modules as assigned by leadership. The role leads system and project planning, configuration, testing, implementation, and ongoing optimization; supervises and mentors clinical analysts and support staff; and partners with medical directors, nursing leadership, and operational managers to align technology with care delivery goals. The Manager collaborates with the Director of Enterprise Applications on enterprise standards, governance, and integration strategies; monitors workflows, data integrity, and system performance; and oversees end-user training, support, and communications. The position ensures compliance with HIPAA, privacy, and security standards; maintains vendor relationships; supports continuous improvement and patient safety initiatives; and participates in budgeting, project planning, and performance reporting. It serves as a liaison between end users and enterprise IT, manages change control and governance with IT and operational partners, researches new technologies and enhancements, and uses service management toolsets to coordinate timely responses, communications, deadlines, and completion of issues, requests, and projects. The Manager also assists the Director with the IT operational budget and participates in customer rounding with analysts to understand clinical workflows and identify opportunities for IT improvements. Other related duties may be assigned.

Requirements

Bachelor’s degree required.
Minimum 3–5 years of healthcare IT experience, with emphasis on a broad collection of clinical systems.
Hands-on experience with EHR systems.
Demonstrated knowledge of clinical care workflows across multiple care areas and specialties.
Strong leadership, mentoring, and team-building skills.
Excellent communication and interpersonal skills to work across clinical, operational, and IT teams.
Ability to manage multiple projects, prioritize tasks, and meet deadlines.
Knowledge of healthcare regulatory requirements, HIPAA, and security standards.
Proven ability to analyze complex problems, develop solutions, and drive results in collaboration with stakeholders.

Nice To Haves

Minimum 2 years of supervisory or team leadership experience preferred.
Oracle Health/Cerner experience strongly preferred.

Responsibilities

Oversee assigned clinical applications and application analysts, including specialty and subspecialty EHR modules as assigned by leadership.
Lead planning, configuration, testing, implementation, and ongoing optimization of assigned systems and projects.
Supervise and mentor a team of Clinical Analysts and support staff responsible for clinical applications.
Partner with outpatient medical directors, nursing leadership, and operational managers to assess needs and align technology solutions with care delivery goals.
Collaborate with the Director of Enterprise Applications to ensure alignment with enterprise standards, governance processes, and integration strategies.
Establish and monitor workflows, data integrity, and system performance for assigned areas.
Develop and oversee application training, support, and communication plans for end users.
Ensure compliance with HIPAA, privacy, and security standards across supported systems.
Maintain vendor relationships and manage service issues related to clinical applications.
Support continuous improvement initiatives to streamline workflows, enhance user experience, and improve patient safety in the ambulatory setting.
Participate in budgeting, project planning, and performance reporting for assigned systems.
Serve as a liaison between end users and enterprise IT to ensure timely issue resolution and system enhancements.
Manage change control and change governance with IT and operational partners for assigned areas.
Research new technologies, applications, and system enhancements to meet customer needs.
Facilitate and manage teams’ timely response, communication, deadline setting, and completion of issues, requests, and projects using service management toolsets.
Assist the Director in planning and managing the IT operational budget.
Facilitate and participate in rounding on operational customers with analysts to understand clinical workflows, challenges, and opportunities for IT improvements.
Perform other related duties as assigned.