Manager of Client Experience

ABM US•Sugar Land, TX

About The Position

The Manager of Client Experience (MCX) functions as a Client Advocate, Key Representative, and/or single point of contact from ABM, ensuring excellence at the point of service and that client expectations are met. The MCX is responsible to execute, advise, and manage quality, compliance, and governance programs to ensure that ABM’s services and associated operational processes are consistent with established standards for multi-location Commercial Real Estate Clients (CRE). The MCX role includes executing and ensuring ABM’s operational processes, procedures, and systems, administering strong governance, and facilitating reporting and quality control mechanisms. Lastly, the MCX role is responsible for ensuring their client or portfolio of clients has a positive and successful experience along their journey with ABM, ultimately facilitating improved client retention and growth opportunities. ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Requirements

Functions as a Client Advocate, Key Representative and/or single point of contact from ABM, ensuring excellence at the point of service and client expectations are met.
Execute, advise and manage quality, compliance, and governance programs to ensure that ABM’s services and associated operational processes are consistent for our multi-location Commercial Real Estate Clients (CRE) established standards.
Execute and ensure ABM’s operational processes, procedures, and systems.
Administer strong governance.
Facilitate reporting and quality control mechanisms.
Ensure their client or portfolio of clients has a positive and successful experience along their journey with ABM ultimately facilitating improved client retention and growth opportunities.

Responsibilities

Functions as a Client Advocate, Key Representative and/or single point of contact from ABM, ensuring excellence at the point of service and client expectations are met.
Execute, advise and manage quality, compliance, and governance programs to ensure that ABM’s services and associated operational processes are consistent for our multi-location Commercial Real Estate Clients (CRE) established standards.
Execute and ensure ABM’s operational processes, procedures, and systems.
Administer strong governance.
Facilitate reporting and quality control mechanisms.
Ensure their client or portfolio of clients has a positive and successful experience along their journey with ABM ultimately facilitating improved client retention and growth opportunities.