Client Experience Manager

ICG Medical • Seattle, WA

1d • Hybrid

About The Position

Greenstaff Home Care is seeking a Client Experience Manager to be the face of their culture in the homes of the clients they serve. This role involves welcoming new clients, building relationships through regular visits and check-ins, partnering with the Booker team for care partner matching, leading introductions, and documenting client information in the company's systems. The ideal candidate is experienced in home care, healthcare, or a similar people-centered field, is a self-starter, tech-comfortable, organized, and enjoys working in the field.

Requirements

• Experienced in home care, healthcare, or another people-centered field, ideally with some leadership background.
• A self-starter who can juggle multiple clients, visits, and priorities without losing the human touch.
• Tech-comfortable, organized, and energized by being out in the field.

Responsibilities

• Welcome new clients with warm calls and in-home assessments focused on needs, preferences, and goals.
• Build relationships through regular home visits, check-ins, and thoughtful follow-ups.
• Partner with the Booker team to match the right care partner to each client.
• Lead introductions between clients and care partners so everyone starts off comfortably and connected.
• Capture what matters in our systems so the whole team can support an amazing client journey.

Benefits

• People-first culture where clients and care partners genuinely matter.
• A supportive team that believes in recognition, growth, and doing the right thing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed