Client Experience Manager
About The Position
Client Experience Manager Greenstaff Home Care Love people, details, and turning stressful moments into “we’ve got you” experiences? Join Greenstaff Home Care as our Client Experience Manager and be the face of our culture in the homes of the clients we serve. You will: Welcome new clients with warm calls and in-home assessments focused on needs, preferences, and goals. Build relationships through regular home visits, check-ins, and thoughtful follow-ups. Partner with the Booker team to match the right care partner to each client. Lead introductions between clients and care partners so everyone starts off comfortably and connected. Capture what matters in our systems so the whole team can support an amazing client journey. You are: Experienced in home care, healthcare, or another people-centered field, ideally with some leadership background. A self-starter who can juggle multiple clients, visits, and priorities without losing the human touch. Tech-comfortable, organized, and energized by being out in the field. Why you’ll love it: People-first culture where clients and care partners genuinely matter. A supportive team that believes in recognition, growth, and doing the right thing. Real impact on how families experience home care in the homes of the clients we serve. Ready to help define what great home care feels like in the homes of the clients we serve? Apply today and let’s create something exceptional together.
Requirements
- Experienced in home care, healthcare, or another people-centered field, ideally with some leadership background.
- A self-starter who can juggle multiple clients, visits, and priorities without losing the human touch.
- Tech-comfortable, organized, and energized by being out in the field.
Responsibilities
- Welcome new clients with warm calls and in-home assessments focused on needs, preferences, and goals.
- Build relationships through regular home visits, check-ins, and thoughtful follow-ups.
- Partner with the Booker team to match the right care partner to each client.
- Lead introductions between clients and care partners so everyone starts off comfortably and connected.
- Capture what matters in our systems so the whole team can support an amazing client journey.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
