Manager of Care Management, Health Homes (NY / Hybrid)

FreedomCare•New York, NY

12h•$100,000 - $130,000•Hybrid

About The Position

FreedomCare is a healthcare company dedicated to revolutionizing the home care industry since 2016, empowering patients to choose their caregivers. The company supports patients across the U.S. and is driven by core values: Here For You (service, empathy, availability), Own It (drive, ownership), Do the Right Thing (integrity), and Be Positive (attitude, can-do approach). This role involves building a Health Home Care Management Program from the ground up, managing relationships with Health Home Leads, screening and enrolling patients, onboarding and supervising staff, reviewing billing, and ensuring compliance with New York State and lead Health Home regulations.

Requirements

Master's Degree or a Professional Occupational and Healthcare License such as a Registered Nurse License
LMSW or MSW with prior management experience in a behavioral or healthcare setting
Care management experience with at least 3 years of strong supervisory experience in the Health Homes field
Ability to travel in the field to accompany patients to appointments and meet patients in person while providing coverage, if needed
Ability to travel in the field when needed in escalated situations
Strong working knowledge of local community resources
Demonstrated ability to work with data reporting, documentation, compliance, and outcomes
Strong communication and assessment skills; the ability to relate to patients, their families, and community care providers, along with ability to handle rapidly changing crisis situations
Able to express empathy and compassion for the underserved
Experience navigating several data management systems, such as Netsmart, Foothold, and Salesforce

Nice To Haves

Bilingual Spanish preferred
5 + years of experience as Care Manager for the Health Homes program in NYS

Responsibilities

Collaborate with the VP of Operations and Team Lead to continue building the care management program.
Develop workflows and processes to operationalize all policies & procedures.
Build a team of care management staff, including interviewing, hiring, training, planning and assigning work, and providing performance feedback.
Review assessments and uphold care management policies and procedures, ensuring all care management staff are appropriately documenting all encounters, assessments, care plans and other Health Home requirements.
Work with the VP of Operations and Health Home leads to establish and achieve quality improvement, quality assurance, and compliance goals and targets.
Ensure compliance with all Health Home standards and regulations, including chart audits, training and re-training with staff, and working with Health Home leads to address any issues.
Provide guidance to care management staff on crisis intervention, including ensuring proper incident reporting.
Provide case coverage and de-escalation as needed, especially during staffing gaps.
Provide guidance during patient crisis situations, monitor and track these incidents, and ensure proper incident reporting takes place.
Continuously conduct qualitative audits of all documented patient and collateral interactions, including phone calls, SMSs, emails, in-person visits, virtual visits, etc.
Conduct ongoing chart audits in Care Management platform to ensure all patient charts are in compliance with Health Home NYS and lead Health Home regulations.
Review and sign off on patient assessments within Uniform Assessment System for New York (UAS-NY).