Hybrid Care Manager, Brooklyn, NY

HF Management Services•New York, NY

15h•Hybrid

About The Position

The Field Based Care Manager evaluates members’ care needs and promotes quality outcomes and treatment via a variety of modalities and engagement strategies. The Field Based Care Manager works directly with members in field-based settings and telephonically to support members’ unique care needs and successful engagement outcomes with members and treatment providers. The Field Care Manager also works directly with hospital clinicians and care management team members (which may include RN’s, Social Workers, MDs, and Coordinators) to address member needs across the continuum of care as well as provide education and consultation to members, family/caregivers, and other parties involved in the member’s care. The Field Based Care Manager will be expected to make community-based field visits to and on behalf of members; including on-site hospital/facility-based visits around downstate New York. Applies care management principles by advocating, informing, and educating beneficiaries on services, self-management techniques, and health benefits related to the continuum of care Reviews discharge planning, assessments, medical records, and screening for members currently admitted to assigned facilities Assesses need for home care, out of home placement, and/or community-based services and may be called upon to do Utilization Review for those services Develops care plans that align with the physician’s treatment plans and recommends interventions that align with proposed goals Completes social determinant of health assessments to identify barriers and opportunities for intervention Generates referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement and maintenance of successful health outcomes Liaise between service providers such as doctors, social workers, discharge planners, and community-based providers to ensure care is coordinated and care needs are adequately addressed Coordinates and facilitates with the multi-disciplinary health care team as necessary in order to ensure care needs are addressed within members’ care plans and treatment is person-centered Discuss opportunities for developing and executing discharge plans with hospital and HF leadership Evaluates treatment to ensure alignment and execution of the member’s care and physician treatment plan Assists in identifying opportunities for alternative care options based on member needs, treatment history and member preferences Contributes to corporate goals through ongoing execution of member care plans and member goal achievement and successful coordination with local supports Documents all encounters with providers, members, and vendors in the appropriate system in accordance with internal and established documentation procedures; follows up as needed; and updates care plans based on member needs, as appropriate Occasional overtime as necessary Additional duties as assigned

Requirements

LCSW, LMSW, LMFT, LMHC, LPC, licensed psychologist (NY)
For CASAC positions only: Credentialed Alcohol and Substance Abuse Counselor
Ability to travel around downstate New York which includes the 5 boroughs, Long Island, and Westchester

Nice To Haves

Strong interpersonal and assessment skills, especially the ability to relate well with seniors, their families, and community care providers, along with demonstrated ability to handle rapidly changing crisis situations.
Experience in hospital/facility discharge planning.
Bilingual in Spanish, Korean, Mandarin, or Cantonese.
Knowledge and experience with the current community health practices for the frail adult population and cognitive impaired seniors.
Experience managing member information in a shared network environment using paperless database modules and archival systems.
Experience and knowledge of the relevant product line.
Relevant work experience preferably as a Care Manager.
Demonstrated ability to manage large caseloads and effectively work in a fast-paced environment.
Proficient with simultaneously navigating the Internet and multi-tasking with multiple electronic documentation systems.
Experience using Microsoft Excel with the ability to edit, search, sort/filter and other Microsoft and PHI systems.

Responsibilities

Evaluates members’ care needs and promotes quality outcomes and treatment via a variety of modalities and engagement strategies.
Works directly with members in field-based settings and telephonically to support members’ unique care needs and successful engagement outcomes.
Works directly with hospital clinicians and care management team members to address member needs across the continuum of care.
Provides education and consultation to members, family/caregivers, and other parties involved in the member’s care.
Makes community-based field visits to and on behalf of members, including on-site hospital/facility-based visits around downstate New York.
Applies care management principles by advocating, informing, and educating beneficiaries on services, self-management techniques, and health benefits related to the continuum of care.
Reviews discharge planning, assessments, medical records, and screening for members currently admitted to assigned facilities.
Assesses need for home care, out of home placement, and/or community-based services and may be called upon to do Utilization Review for those services.
Develops care plans that align with the physician’s treatment plans and recommends interventions that align with proposed goals.
Completes social determinant of health assessments to identify barriers and opportunities for intervention.
Generates referrals to providers, community-based resources, and appropriate services and other resources to assist in goal achievement and maintenance of successful health outcomes.
Liaises between service providers such as doctors, social workers, discharge planners, and community-based providers to ensure care is coordinated and care needs are adequately addressed.
Coordinates and facilitates with the multi-disciplinary health care team as necessary in order to ensure care needs are addressed within members’ care plans and treatment is person-centered.
Discusses opportunities for developing and executing discharge plans with hospital and HF leadership.
Evaluates treatment to ensure alignment and execution of the member’s care and physician treatment plan.
Assists in identifying opportunities for alternative care options based on member needs, treatment history and member preferences.
Contributes to corporate goals through ongoing execution of member care plans and member goal achievement and successful coordination with local supports.
Documents all encounters with providers, members, and vendors in the appropriate system in accordance with internal and established documentation procedures; follows up as needed; and updates care plans based on member needs, as appropriate.
Occasional overtime as necessary.
Additional duties as assigned.