Manager of Business Systems, Data & IT Support

Wrench Group•Houston, TX

16h•Onsite

About The Position

The Manager of Business Systems, Data & IT Support is responsible for leading the day-to-day technology support, business systems administration, and data enablement functions for Abacus. This role oversees front-line IT support, employee technology onboarding and offboarding, device management, Microsoft account administration, system access, network coordination, software updates, and vendor escalation. In addition, this role provides leadership and oversight to the Business Systems & Intelligence team, supporting system optimization, reporting, data integrity, operational dashboards, process improvement, and cross-functional technology initiatives. The position serves as a key liaison between operations, finance, corporate IT, third-party vendors, and internal business users to ensure technology, systems, and data are aligned with business needs.

Requirements

At least 5 years of related experience in IT support, systems administration, business systems, data reporting, or technology operations required.
Prior experience leading or supervising a technical, systems, reporting, or support team preferred.
Experience with Microsoft 365 administration, user account management, permissions, security groups, and device support required.
Working knowledge of Microsoft 365 administration, user account setup, email configuration, permissions, and security groups.
Strong knowledge of Microsoft Windows, Office, Excel, Outlook, Teams, SharePoint, and related productivity tools.
Experience with device setup, troubleshooting, software installation, patching, and routine system updates.
Strong understanding of computer and networking hardware, software systems, mobile devices, printers, and peripheral equipment.
Good understanding of Apple iPad and iPhone hardware and software.

Nice To Haves

Bachelor’s degree in Information Technology, Computer Science, Business Analytics, Management Information Systems, Data Analytics, or related field preferred; equivalent experience may be considered.
Experience with business intelligence tools, operational reporting, dashboards, data validation, or analytics preferred.
Experience supporting multi-location, field service, plumbing, HVAC, electrical, retail, call center, or home services operations is a plus.
Experience working with corporate IT, software vendors, managed service providers, or third-party technology partners preferred.
Experience with reporting, data visualization, SQL, Power BI, Excel Power Query, ERP/CRM systems, or business intelligence platforms preferred.

Responsibilities

Provides oversight and hands-on support for front-line break/fix technical issues involving employee hardware, software, network access, system access, and business applications.
Sets up, configures, recycles, and maintains company-issued laptops, desktops, iPads, iPhones, printers, and other technology equipment.
Creates, updates, and manages Microsoft user accounts, email access, security groups, permissions, and related employee access needs.
Supports employee onboarding by ensuring IT equipment, Microsoft ID accounts, system access, device profiles, email, and required software are properly set up prior to or upon employee start date.
Supports employee offboarding by coordinating timely access removal, device collection, account deactivation, and reassignment or recycling of equipment.
Links, updates, and maintains employee technology profiles across applicable systems, devices, and business applications.
Performs or coordinates software installations, patches, upgrades, and routine updates on company devices and supported applications.
Assists with network troubleshooting, connectivity issues, basic network updates, printer access, Wi-Fi access, and coordination with corporate IT or network vendors as needed.
Maintains accurate documentation of equipment assignments, access changes, troubleshooting steps, recurring issues, and resolved tickets.
Leads and supports the Business Systems & Intelligence team, including prioritization of work, project coordination, issue resolution, and cross-functional communication.
Partners with finance, operations, retail, call center, warehouse, fleet, payroll, and other departments to identify system, reporting, and process improvement opportunities.
Supports business intelligence efforts, including operational dashboards, data validation, recurring reporting, system workflows, and performance visibility.
Helps maintain data integrity across key business systems by identifying inconsistencies, researching root causes, and coordinating corrective action.
Assists with system configuration, user permissions, workflow updates, reporting needs, and operational enhancements within supported business applications.
Translates business needs into technical requirements and works with internal team members, corporate IT, and vendors to implement solutions.
Supports the development and maintenance of standard operating procedures, system documentation, user guides, and training materials.
Identifies recurring technology, reporting, or process issues and recommends scalable solutions.
Supports system implementations, integrations, upgrades, and process automation initiatives.
Ensures business systems and reporting tools are aligned with company goals, operational priorities, and leadership decision-making needs.
Collaborates with employees, corporate IT, ARKON, software vendors, hardware vendors, and other third-party partners to research, escalate, and resolve technology issues.
Coordinates vendor service requests for software, hardware, networking, and system-related needs.
Serves as a liaison between local business users and corporate IT to ensure issues are communicated clearly and resolved timely.
Maintains knowledge of technology trends, cybersecurity expectations, data governance practices, and IT support best practices.
Provides meeting, training, technician, and leadership support as needed.
Performs other related duties as assigned.