Manager of Business Sales - Strategic Accounts and Competency Center

Würth Industry USA • Roanoke, VA

11d • Onsite

About The Position

This role involves coordinating and leading cross-departmental functions to provide best-in-class service to assigned customers. The manager is responsible for achieving company and departmental goals, managing and directing a functional team, implementing training programs, and managing workforce planning. The position requires collaboration with the team to resolve customer issues using SAP and CPS, supporting Outside Sales, participating in internal and external RAILs, and coaching the team on Wurth Business Reviews. Key responsibilities also include controlling margining for profitability, coordinating projects, overseeing the ECN process, ensuring customer satisfaction, and mentoring the team on OR related topics. The role may also involve performing other assigned duties.

Requirements

• Minimum 7 years customer service or related experience is required
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
• Intermediate to Advanced Excel skills
• Shows strong critical thinking skills
• Must be able to read and analyze customer purchase orders, drawings, and vendor-supplied reference material
• Ability to work cross functionally to achieve required goals
• Ability to communicate professionally through written, oral, or other forms of communication
• Ability to analyze data to make decisions driving positive impact
• Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain
• Ability to provide solutions to escalated internal or external issues
• Ability to perform the duties of those who report to the Business Unit Lead
• Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required
• Ability to clearly convey company visions and goals across all departments
• Shows strong signs of organization and prioritization skills
• Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (FlexDeck, Salesforce, BI Tools, and Etc.)
• Able to perform and teach budgetary functions
• Able to perform succession planning related duties
• Excellent judgement, critical-thinking and decision-making skills
• Capable of establishing credibility, respect and trust from internal colleagues and external customers
• Ability to read and understand multi-market conditions and forecasts

Nice To Haves

• Bachelor’s Degree Preferred or equivalent experience
• SAP skills are advantageous

Responsibilities

• Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers (IE. Inside Sales, Sourcing, Purchasing, Engineering, etc.)
• Achieve and/or exceed company plans and departmental KPI goals
• Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
• Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
• Manage workforce planning, staffing, and labor relations to meet operational requirements.
• Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS
• Supports Outside Sales on quotes and new opportunities
• Participates in Internal & External RAILs
• Supports and coaches team on the preparation of Wurth Business Reviews
• Control margining to maintain and meet company profitability objectives
• Coordinates projects within the department and in collaboration with other departments
• Oversight of the ECN process
• Ensure complete customer satisfaction is being met by team
• Understands and is capable of mentoring team on OR related topics
• Performs other duties, as assigned

Benefits

• Maternity/Paternal leave after 1 year of service
• Tuition Reimbursement eligible after 1 year of service
• Health benefits and programs - medical, vision, dental, life insurance and more
• Additional benefits 401(k), short term disability, long term disability
• Paid Time Off, accrued per pay period, additional day earned per year of service
• 10 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree