Manager of Strategic Accounts

Employbridge Career•Groveport, OH

19h

About The Position

As the United States’ largest light industrial staffing company and the first workforce-as-a-service provider, our digital-first approach to staffing is rooted in a rich history of delivering high-quality, scalable workforce solutions to the organizations driving the American supply chain. Our colleagues are guided by our purpose of Championing People, Unlocking Potential and bring this to life every day as they help put hundreds of thousands of people to work at tens of thousands of companies across the country. The foundation of our culture is built upon a bridge to better, offering our colleagues rewarding and growth-oriented experiences that positively impact lives and businesses in innovative and meaningful ways. Job Summary: The HR Onsite Manager is fully accountable for the long-term evolution of the client’s staffing operations including the overall direction and operational management of all business activities. This role is responsible for the day-to-day supervision of personnel to ensure the timely, accurate, and quality delivery of customer goods and service. This role oversees employee relations at the site - including coaching, performance reviews, removal from assignments, and exit interviews. This role ensures client satisfaction and engagement through superior customer service and develops relationships with supervisors and associates. This role anticipates staffing requirements and expectations; develops value-added services to support changing client needs through daily recruitment/fulfilment activities, and measurements against established KPIs. This role is responsible for day-to-day management of colleague performance to include coaching and development of the client staffing team to ensure all service levels and performance metrics are met.

Requirements

Must be Bilingual in English/Spanish Language
Must have previous experience in compliance, labor laws, HR related duties
Progressive responsibility in operations management and leadership

Nice To Haves

Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavy process-oriented environment.
Able to lead, organize and build effective and diverse teams.
Must have seasoned critical thinking and problem-solving skills.
Ability to communicate professionally and effectively across all platforms.
Communicates information and ideas clearly and articulately both in oral and written form.
Uses appropriate language, style and methods depending on audience and the purpose of communication.
Achieves results in a quality, timely, and cost-effective way.
Sees priorities, plans the efficient use of resources, and monitors progress against objectives.
Responds positively to change and adapted to new situations quickly.
Able to take on a diverse range of tasks equally effectively.
Experience using various technology platforms to drive effective decisions.

Responsibilities

Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations.
Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals.
Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent.
Delivers client customized new hire orientations.
Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance software).
Proactively identifies and raises issues around limited and/or excess staff capacity.
Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs.
Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates.
Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations.
Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client.
Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments.
Conducts audits related to brand and regulatory requirements.