Manager of Ambulatory Social Work

Advocate Health • Milwaukee, WI

8d • $36 - $53 • Hybrid

About The Position

The Manager of Ambulatory Social Work oversees day-to-day program and department operations, maintaining productivity, developing and updating policies and procedures, and supporting safe and efficient service delivery. The role aligns social work programs with Community Health strategic goals and the Advocate National Center for Health Equity, advances social work practice through performance and quality outcomes, and promotes culturally humble, inclusive care customized to diverse patient populations and health environments.

The manager leads and develops teams by setting expectations, coaching staff, recognizing achievement, providing feedback, and administering progressive discipline when necessary. The role collaborates with internal and external stakeholders and participates in multidisciplinary efforts to support high-quality, cost-effective systems and best practices. The position may develop or recommend operating and capital budgets and is responsible for adhering to the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.

This full-time, 40-hour-per-week position works Monday through Friday on first shift, with no evenings, weekends, or call. Work includes both remote and onsite work and requires travel, with exposure to weather and road conditions. The position requires a Master’s Degree in Social Work and certification as an Advanced Practice Social Worker or licensure as a Clinical Social Worker, along with 3–5 years of relevant experience.

Requirements

• Master’s Degree in Social Work (MSW).
• Certified Advanced Practice Social Worker or Licensed Clinical Social Worker.
• 3–5 years of demonstrated experience providing social work services in a health care setting.
• Demonstrated experience working with diverse populations.
• Demonstrated experience leading teams and/or team-based projects and initiatives.
• Knowledge of the social drivers of health.
• Leadership skills including organization, prioritization, decision-making, delegation, team building, customer service, and conflict resolution.
• Excellent communication and interpersonal skills, including the ability to establish relationships with patients, staff, organizational leaders, and community members.
• Excellent organizational, analytical, and problem-solving skills; attention to detail; and ability to manage multiple tasks.
• Creativity, sensitivity, and knowledge of community resources.
• Ability to collaborate using a strengths-based and solution-oriented approach.
• Intermediate experience with computers, data entry, and database software.
• Human relations, organizational, communication, and facilitation skills, including the ability to manage multiple areas and projects.

Responsibilities

• Manage day-to-day program and department operations to maintain optimal productivity.
• Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
• Develop, implement, and update policies and procedures for safe and efficient service delivery.
• Document processes and train staff on ongoing changes.
• Hold staff accountable for operational details and for communicating important issues and concerns.
• Align social work programs and services with Community Health strategic goals and priorities and support the Advocate National Center for Health Equity.
• Advance social work practices through performance- and quality-based outcomes.
• Participate in multidisciplinary, cross-functional efforts to support high-quality, cost-effective systems and best practices.
• Collaborate with internal and external stakeholders.
• Promote a Health Equity approach, inclusive patient care, and a cultural humility framework across programs.
• Design and direct team work; select, coach, and develop teams; set expectations; recognize achievement; provide feedback; and administer progressive discipline when necessary.
• Ensure personal and supervised employees’ actions comply with the organization's Code of Ethical Conduct and applicable policies, regulations, and laws.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Premium pay for eligible shifts, on-call work, and other circumstances.
• Incentive pay for select positions.
• Opportunity for annual performance-based increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager