Manager of Ambulatory Social Work

Advocate Health and Hospitals Corporation•Milwaukee, WI

7d•Hybrid

About The Position

The Manager of Ambulatory Social Work oversees day-to-day program and department operations, maintaining productivity, developing and implementing policies and procedures, and ensuring staff are informed of important operational issues. The role aligns social work programs with Community Health strategic priorities and the Advocate National Center for Health Equity, advances practice through performance and quality outcomes, and supports high-quality, cost-effective, best-practice services. The manager promotes health equity and culturally humble, inclusive care tailored to patient populations and health environments. The position designs and directs team work, selects and develops staff, sets expectations, manages performance, recognizes achievements, provides feedback, and administers progressive discipline when needed. It may also develop or recommend operating and capital budgets and control expenditures within approved objectives. The role requires adherence to the organization’s Code of Ethical Conduct and applicable policies, regulations, and laws. The position includes both remote work from home and onsite work, and requires travel. The schedule is Monday through Friday on first shift, with no evenings, weekends, or call.

Requirements

Certified Advance Practice Social Worker or Licensed Clinical Social Worker.
Master’s Degree in Social Work (MSW).
3–5 years of demonstrated experience providing social work services in a health care setting.
Demonstrated experience working with diverse populations.
Demonstrated experience leading teams and/or team-based projects and initiatives.
Knowledge of the social drivers of health.
Leadership skills including organization, prioritization, decision-making, delegation, team building, customer service, and conflict resolution.
Excellent communication and interpersonal skills, including the ability to establish relationships with patients, staff, leaders, and community members.
Excellent organizational, analytical, and problem-solving skills; attention to detail and ability to manage multiple tasks.
Creativity, sensitivity, and knowledge of community resources.
Ability to collaborate using a strengths-based and solution-oriented approach.
Intermediate experience with computers, data entry, and database software.
Human relations, organizational, communication, and facilitation skills, including ability to manage multiple areas and projects.
Ability to travel and operate all equipment necessary to perform the job.

Responsibilities

Manage day-to-day program and department operations and maintain an optimal level of productivity.
Develop and recommend operating and capital budgets and control expenditures within approved budget objectives.
Develop, implement, and update policies and procedures to support safe and efficient service activities.
Document processes and train staff on ongoing changes.
Hold staff accountable for operational details and for communicating important and critical issues and concerns.
Align social work programs and services with Community Health strategic goals and priorities and support the Advocate National Center for Health Equity.
Advance social work practices through performance and quality-based outcomes.
Participate in multidisciplinary and cross-functional efforts to support high-quality, cost-effective systems and best practices.
Collaborate with internal and external stakeholders.
Promote a health equity approach across programs and customize care for patient populations and health environments.
Promote inclusive patient care grounded in cultural humility.
Design and direct team work; select, coach, and develop teams.
Set clear expectations to motivate teams and manage performance through recognition, feedback, and progressive discipline when necessary.
Understand and adhere to the organization’s Code of Ethical Conduct and ensure supervised employees comply with applicable policies, regulations, and laws.