Manager, Ocean Export (Pharma)

DSV • Itasca, IL

1d • $90,000 - $115,000 • Onsite

About The Position

The Ocean Export Manager oversees the export process for ocean cargo, ensuring efficient and timely delivery while maintaining compliance with regulations. This role involves managing relationships with customers, vendors, and service providers to ensure a high level of service and customer satisfaction. The position also requires knowledge and understanding of the specialized requirements associated with pharmaceutical shipments, including appropriate handling, documentation, regulatory requirements, and transportation considerations applicable to pharmaceutical and other temperature-sensitive products.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
• 5 years of experience in freight forwarding, logistics, or a related field is preferred.
• Prior experience in ocean exports and supervisory roles is highly desirable.
• Experience handling pharmaceutical, healthcare, life sciences, temperature-sensitive, or other highly regulated shipments is preferred.
• Demonstrated knowledge of the specialized documentation, handling, transportation, and regulatory requirements associated with pharmaceutical shipments.
• Fluency in English is required.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with logistics and ocean cargo management systems.

Nice To Haves

• Familiarity with ocean freight regulations, customs requirements, and export controls.
• Knowledge of pharmaceutical shipment requirements, including temperature-controlled transportation, product handling, documentation, and applicable regulatory requirements.
• Experience coordinating pharmaceutical or other time- and temperature-sensitive cargo is strongly preferred.
• Knowledge of shipping routes and schedules.

Responsibilities

• Oversee the ocean export process, including preparation of shipping documents, customs clearance, and booking with shipping lines.
• Oversee and coordinate pharmaceutical shipments, ensuring appropriate handling, documentation, transportation requirements, and adherence to applicable regulatory and customer requirements.
• Apply knowledge of pharmaceutical and temperature-sensitive cargo requirements to support the safe, compliant, and timely movement of shipments.
• Coordinate with freight forwarders, shipping lines, customs brokers, and other service providers to ensure efficient delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Ensure compliance with applicable requirements for pharmaceutical exports, including product handling, documentation, temperature-control, and transportation requirements.
• Stay updated on changes in ocean freight regulations and export controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and areas for improvement.

Benefits

• Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager