Manager, Nursing Case Management

Los Angeles LGBT Center•Los Angeles, CA

About The Position

The Manager, Nursing Case Management (RN) provides direction, supervision, and oversight for Nursing Case Management Services, including RN Care Managers, the Manager of Nursing Case Management (LVN), and the Audre Lorde Health Program (ALHP) RN Manager. The role ensures services operate according to industry standards and meet contractual requirements and guidelines. The position is within the Los Angeles LGBT Center’s Department of Health Services, which provides LGBTQ-specialized primary care and related services. The manager oversees quality management, clinical compliance, staffing, training, and program operations. They work with clinical and administrative leaders and teams to ensure patient-care and regulatory requirements are met, maintain policies and procedures, participate in audits and corrective-action planning, and represent the organization at meetings as needed.

Requirements

Current California RN license.
Current AHA CPR certification.
At least two years of experience in direct patient care; ambulatory care experience is preferred.
At least two years of nursing management experience in an outpatient setting.
Experience in HIV/AIDS, other infectious diseases, and chronic disease care or management.
Basic knowledge of state and federal reporting requirements pertaining to infectious diseases.
Knowledge of budget processes, quality assurance/improvement, distribution reports, DHSP, HRSA, FQHC, PCMH standards, and other regulatory standards, including state and federal laws, rules, and regulations.
Strong communication, organizational, and interpersonal skills, with close attention to detail.
Proficiency with Microsoft Office, electronic health records, and other software systems.
Ability to self-motivate and initiate and complete complex tasks.
Ability to manage multiple tasks, maintain attention to detail, and protect the strict confidentiality of medical information.
Ability to work independently with minimal supervision.
Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Passion for the Center’s work and mission to improve the world for LGBTQ people.
Demonstrated ability to work effectively with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities in a multicultural environment.

Nice To Haves

At least two years of case-management experience.
BSN or MSN.
Current and active ACRN certification.
Bilingual English/Spanish skills.

Responsibilities

Provide overall direction and guidance for Nursing Case Management Services.
Directly supervise and guide RN Care Managers, the Assistant Manager of Nurse Case Management Services, and the Audre Lorde Health Program RN Manager; indirectly supervise and guide LVN Case Managers.
Provide direct supervision for nursing in Medical Care Coordination, Primary Care Nursing Case Management, and other medical case management programs.
Coordinate with department leadership, Medical Care Coordination teams, medical providers, managers, and staff to ensure services meet patient-care and regulatory requirements.
Provide quality-management direction, support, and oversight for case-management activities across Health Services divisions and other Center areas as appropriate.
Participate in the Quality Management Committee and ensure regular monitoring is conducted and reported.
Lead or participate in special-project teams addressing areas of concern.
Develop and maintain current case-management policies and procedures that comply with regulatory and contract requirements.
Participate in the Nursing Unit Level Policy and Procedure Committee.
Hold regular staff meetings to ensure understanding and compliance with policies and procedures, quality-management plans, and risk-management activities.
Participate in program, licensure, and external audits as needed and help prepare Plans of Corrective Action.
Participate in Center and Health Services meetings, attend outside meetings, and represent the organization as needed.
Maintain appropriate documentation and ensure compliance with Center policies and requirements.
Ensure staffing levels and coverage meet patient-care and regulatory requirements.
Maintain systems for regular employee feedback and evaluation.
Work with management to maintain a positive patient-care atmosphere in the clinic and organization.
Develop and implement staff training and development programs to meet continuing-education and contractual requirements and strengthen knowledge of case management, specialty care, and nursing/medical care.
Maintain a supervisory system that includes monthly work schedules, a staff call-in log, staff and one-on-one meetings, training, performance documentation, and personnel files for residential programs.
Recruit, hire, train, schedule, and supervise staff, and plan staff training in coordination with the operations team.
Work with the Youth Services Data and Evaluation Manager to ensure staff are trained on HMIS, SharePoint, Clarity, Civi, and MS Teams.
Perform other duties as assigned.