Manager, Nursing Case Management

Los Angeles LGBT Center•Los Angeles, CA

4d•$124,000 - $131,000

About The Position

The Manager, Nursing Case Management (RN) works under the supervision of the Director, Nursing & Case Management Services. The role provides direct supervision and oversight of RN Care Managers, the Manager, Nursing Case Management (LVN), and the Audre Lorde Health Program (ALHP) RN Manager. The manager ensures Nursing Case Management Services operates according to industry standards and meets contractual requirements and guidelines. The Los Angeles LGBT Center’s Department of Health Services provides LGBTQ-specialized primary care and related services, including mental health, psychiatry, sexual health, pharmacy, case management, nutrition, clinical research, housing services, and a food pantry. The Center is a Federally Qualified Health Center specializing in serving LGBTQ people.

Requirements

Current California RN license.
Current AHA CPR certification.
At least two years of experience in direct patient care; ambulatory care experience preferred.
At least two years of nursing management experience in an outpatient setting.
Experience in HIV/AIDS, other infectious diseases, and chronic disease care or management.
Basic knowledge of state and federal reporting requirements related to infectious diseases.
Knowledge of budget processes, quality assurance and improvement, distribution reports, DHSP, HRSA, FQHC, PCMH standards, and other regulatory standards, including state and federal laws, rules, and regulations.
Strong communication, organizational, and interpersonal skills, with careful attention to detail.
Proficiency with Microsoft Office, electronic health records, and other software systems.
Ability to self-motivate and initiate and complete complex tasks.
Ability to manage multiple tasks, remain detail-oriented, and maintain strict confidentiality of medical information.
Ability to work independently with minimal supervision.
Knowledge of or experience working with the LGBTQ community and familiarity with issues relevant to LGBTQ people.
Commitment to the Center’s mission and work.
Demonstrated ability to work effectively in a multicultural environment with people of diverse races, ethnicities, nationalities, sexual orientations, gender identities and expressions, socioeconomic backgrounds, religions, ages, English-speaking abilities, immigration statuses, and physical abilities.

Nice To Haves

At least two years of Case Management experience.
Bilingual English/Spanish skills.
BSN or MSN.
Current and active ACRN certification.

Responsibilities

Provide overall direction and guidance for Nursing Case Management Services.
Directly supervise and guide RN Care Managers, the Assistant Manager of Nurse Case Management Services, and the Audre Lorde Health Program (ALHP) RN Manager.
Indirectly supervise and guide LVN Case Managers.
Provide direct supervision for Nursing in Medical Care Coordination (MCC), Primary Care Nursing Case Management, and other medical case management programs.
Coordinate with nursing and case management leadership, MCC teams, medical providers, Health Services managers, and staff to ensure services meet patient care and regulatory requirements.
Provide quality management direction, support, and oversight for Case Management activities across Health Services divisions and other Center areas as appropriate.
Participate in the Quality Management Committee and ensure regular monitoring is conducted and reported.
Lead or participate in special project teams addressing areas of concern.
Develop and maintain current Case Management policies and procedures that comply with regulatory and contract requirements.
Participate in the Nursing Unit Level Policies and Procedures Committee.
Hold regular staff meetings to support understanding and compliance with policies and procedures, quality management plans, and risk management activities.
Participate in program, licensure, and other external audits as needed, including preparation of Plans of Corrective Action.
Participate in Center and Health Services meetings and represent the organization at outside meetings as needed.
Maintain appropriate documentation and ensure compliance with Center policies and requirements.
Ensure staffing levels and coverage are adequate for patient care and regulatory requirements.
Maintain systems for regular employee feedback and evaluation.
Work with management to maintain a positive patient care atmosphere in the clinic and organization.
Develop and implement staff training and development programs to meet continuing education and contractual requirements and increase knowledge of case management, specialty care, and nursing and medical care.
Maintain a supervisory system that includes monthly work schedules, a staff call-in log, regular staff and one-on-one meetings, training, performance documentation, and personnel files for residential programs.
Recruit, hire, train, schedule, and supervise staff, and plan staff training in coordination with the operations team.
Coordinate with the Youth Services Data and Evaluation Manager to ensure staff are trained on HMIS, SharePoint, Clarity, Civi, and MS Teams.
Perform other duties as assigned.