Manager/Network Services

Methodist Le Bonheur Healthcare•Memphis, TN

3d•Onsite

About The Position

The Manager, Network Services is responsible for the leadership, management, maintenance, security, and strategic advancement of the enterprise network infrastructure support of the Methodist Data Network. This position oversees network architecture, infrastructure modernization, disaster recovery readiness, vendor management, and service delivery. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

Bachelor's Degree Computer sciences
Must have at least five (5) years of progressively responsible experience in networking, infrastructure operations and information technology management.
Experience leading enterprise network projects
Associate’s degree in computer science MIS or related field and seven (7) years of progressively responsible experience in networking, infrastructure operations and information technology management in lieu of Bachelor’s degree requirement.
Strong leadership, organizational, and project management skills
Knowledge of enterprise networking protocols and infrastructure design
Experience with Cisco ISE, NAC, SD-WAN, SIP trunking and Zero Trust security models
Experience with Cisco networking technologies and enterprise monitoring platforms
Strong troubleshooting, analytical, and problem-solving skills
Demonstrated leadership in the management of people, hardware, software, and other resources.
Excellent written, verbal, presentation, and customer service skills
Excellent time management skills and ability to manage multiple priorities in a fast-paced healthcare environment.
Expertise in network routing, switching, wireless technologies, and firewalls
Ability to travel between hospital, clinic, and remote locations
Ability to work extended hours during outages, system implementations, and critical incidents

Nice To Haves

Bachelor's Degree Information Technology
Bachelor's Degree Network Engineering
Certified Network Professional - Cisco Systems
Cisco Certified Network Associate - Cisco Systems

Responsibilities

Develop and execute enterprise network strategies supporting clinical, business, and operational objectives.
Lead network modernization initiatives, network lifecycle management, and infrastructure roadmaps.
Ensure network availability, performance, scalability, redundancy, and resiliency.
Manage enterprise LAN, WAN, WLAN, SD-WAN, Internet, cloud, and data center connectivity environments.
Oversee monitoring, alerting, capacity management, and network performance optimization.
Lead implementation of network segmentation, access control, and wireless infrastructure
Support network requirements for hospitals and clinics
Partner with Information Security to support secure network architecture and cybersecurity initiatives.
Participate in incident response, threat mitigation, vulnerability remediation, and risk management activities.
Ensure adherence to network security standards, policies, and procedures.
Lead infrastructure projects from planning through implementation and post-deployment support.
Coordinate resources, schedules, budgets, risks, and communications for assigned initiatives.
Evaluate and recommend hardware, software, and managed service solutions.
Takes initiative and manages vendor relationships, contracts, support agreements, and service level expectations.
Participate in 24x7 on-call support and escalation activities.
Serve as a liaison between customers, technical teams, and vendors.
Ensure projects and operational tasks are delivered on time and within budget.
Provide executive-level communication regarding projects, risks, outages, and strategic initiatives.
Develop and maintain technical standards, procedures, and documentation.
Lead root cause analysis and continuous improvement efforts.