Manager-Network Services
About The Position
This position requires office presence of a minimum of 5 days per week but will be in the field on a daily basis. No relocation is offered. AT&T will not hire any applicants for this position who require employer sponsorship now or in the future. Join AT&T and help shape the future of communications and technology that connect the world. We value innovators who seek to explore the unknown and challenge the status quo. Bring your bold ideas and fearless spirit to redefine connectivity and transform how people share stories and experiences. At AT&T, you won’t just imagine the future—you’ll build it.
Requirements
- 3+ years of related experience
- 2+ years’ experience in Mobility and/or Wireline Field Operations
- After hours and weekend tours of duty
- At least 10% travel
- Valid driver’s license
Nice To Haves
- Bachelor’s Degree (BS/BA), technical degree or equivalent experience preferred
Responsibilities
- Direct, mentor, and develop teams of managers, technicians, and engineers through regular huddles, training, coaching, performance evaluations, and handling recruitment and grievances.
- Oversee network projects and daily operations, ensuring timely task completion, coordinating with departments, maintaining service levels, and managing costs and workloads.
- Ensure adherence to industry standards, regulatory requirements, and company policies, monitor performance metrics, increase productivity, manage budgets, and report operational issues to senior management.
- Identify and mitigate potential risks, manage escalations for high-severity network issues, resolve complex problems during outages, and handle customer complaints.
- Coordinate with cross-functional teams and stakeholders, execute market-level plans for service activation and reliability, collaborate on regional and national initiatives, and drive lead generation and product distribution.
- Oversee and optimize the planning, deployment, maintenance, and performance of network infrastructure, directing and developing teams to ensure seamless connectivity, compliance with company and regulatory policies, and the efficient operation and support of a broad range of services, including wireless, wireline, VOIP, video, and data.
- Manage the daily operations of their team, ensuring that tasks are completed efficiently and effectively.
- Influence decisions regarding the hiring, firing, disciplinary action and promotional activity for subordinates.
Benefits
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
