Manager, Network Operations & UC Services

Metasys Technologies•Boston, MA

8h•Onsite

About The Position

The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Client's enterprise communications and edge networking infrastructure through a transformative period. Serve as a key strategic partner and "right hand" to the Director of Network Services. Provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform. Lead the strategic convergence of the Voice Services and Network Operations teams into a unified network and communications engineering organization. Foster organizational change, skill development, technology integration, and operational excellence.

Requirements

Bachelor's degree in Computer Science, Information Technology Systems, or a related discipline.
8-10 years of progressive experience in Network Engineering and Unified Communications Engineering.
Minimum 5 years in a Management, Team Lead, Senior Supervisory role.
Demonstrated success leading technical teams through organizational change, team mergers, and infrastructure modernization initiatives.
Expert-level knowledge of Cisco Unified Communications Manager (CUCM), Cisco WebEx, Cisco CUBE, SIP Architecture, and complex VoIP environments.
Strong hands-on experience with enterprise edge/access networking, hardware provisioning, routing and switching, Quality of Service (QoS), and wireless infrastructure.
Exceptional interpersonal skills, strategic thinking, and leadership capabilities.
Proven record as a mentor and collaborative leader.

Nice To Haves

Experience in higher education environments.
Experience in large enterprise environments.
Experience with multi-campus network topologies.
Knowledge of compliance standards: Kari’s Law and RAY BAUM’S Act (E911).
Hands-on experience or certifications with Extreme Networks hardware, ExtremeCloud IQ (XIQ), and Extreme Fabric.
Practical knowledge of Aruba Networks enterprise wireless deployments.
Experience managing T-Metrics contact center platforms.
Experience managing public safety infrastructure.
Familiarity with Oracle APEX.
Familiarity with Database/application platforms.
Familiarity with custom administrative integrations.
Familiarity with Metasys Technologies.

Responsibilities

Serve as a key strategic partner and "right hand" to the Director of Network Services.
Provide hands-on technical oversight and mentorship for the Voice Services team.
Lead the strategic convergence of the Voice Services and Network Operations teams into a unified network and communications engineering organization.
Foster organizational change, skill development, technology integration, and operational excellence.
Partner closely with the Director of Network Services to shape long-term vision, operational roadmaps, and architectural standards.
Support unified communications and network infrastructure initiatives.
Lead the integration of the Voice Services and Network Operations teams.
Build a unified engineering organization.
Foster collaboration, cross-training, and continuous improvement.
Manage, mentor, and develop individual contributors across voice and networking disciplines.
Create professional growth plans to cross-skill voice engineers in modern edge networking and network engineers in VoIP/SIP architectures.
Establish standard operating procedures (SOPs).
Define incident management escalation protocols.
Develop performance metrics.
Ensure high availability and service delivery across all campus locations.
Provide technical oversight for enterprise communications architecture supporting 6,000+ endpoints, 120 emergency response systems, and high-volume call centers.
Provide direct engineering and maintenance of Cisco UCS, Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco CUBE Gateways, WebEx Calling/Hybrid, Cisco Endpoints, and Analog Gateways.
Manage inbound SIP trunking, outbound SIP trunking, carrier relationships, and call routing topologies.
Oversee T-Metrics call center platforms, NICE public safety call recording, Bandwidth Technology, and E911 compliance platforms.
Ensure integration with Microsoft AD/LDAP, Shibboleth, Duo Security.
Oversee operation, maintenance, and expansion of Client’s edge network across 400+ network rooms and 5 premises.
Provide technical direction for 800+ Extreme Networks devices and 4,300+ Aruba Wireless Access Points.
Lead network topology planning, hardware lifecycle management, provisioning standards, and edge-to-core connectivity strategies.
Partner with network architecture teams to optimize routing, VLAN configurations, Quality of Service (QoS), voice and video traffic performance, and security segmentation across wired and wireless environments.