Manager, National Facilities

JAMS, Inc.•,

19h•$85,700 - $112,600

About The Position

Manages small-to-midsized construction and renovation projects, including budgets and deadlines, and oversees facility maintenance across the Continental U.S. The role oversees facilities databases and insurance processes and partners with JAMS local managers to address facility needs, maintain high-quality offices that meet the expectations of clients, neutrals, and associates, uphold company standards, and provide training as needed. The position requires local, regional, and national travel as needed, stated as 60%.

Requirements

Bachelor’s degree in Communications, Business, or a related discipline.
4–6 years of experience working in the construction and real estate sectors.
4–6 years of experience interfacing with clients.
For internal candidates, 3–4 years of proven ability in facilities management.
Developing proficiency in budgeting, success measurement, and expense management, and understanding how these areas relate to one another and affect business imperatives.
Ability to assess client satisfaction, identify additional client-service opportunities, and implement strategies to strengthen client relationships.
Computer literacy and proficiency in all software programs required for the position.

Responsibilities

Manage local and national facility maintenance schedules, including office maintenance, quarterly HVAC maintenance, equipment upkeep, shredding, capital improvements, and repairs; manage the capital maintenance budget.
Obtain bids and manage enhancement projects; assist with oversight of relocations and renovations, including move-in and move-out procedures, in partnership with Operations managers.
Manage lease and property databases and contact information, including contract and property management contacts for all facilities.
Manage the company’s Certificate of Insurance process, circulate information to property managers and local management annually, and oversee insurance coverage issues.
Manage vendor and property management relationships.
Manage facilities databases, requests, construction close-out binders, and specifications for remodels and construction projects.
Lead small-to-mid-range renovation projects, including bids, budgets, project management, and vendors; attend and verify site and warranty walks with local management against design and construction drawings.
Manage access control installations, including programming, building setup, troubleshooting, technical support, and associate training.
Assist local management teams with facility needs and minimal AV support.
Communicate by phone or in person for extended periods with brokers, property managers, vendors, associates, managers, and neutrals.
Communicate with clients regarding JAMS services, policies, and procedures.
Address and resolve facility and/or client service issues for management and neutrals.
Manage team performance through regular, timely feedback and formal performance reviews; lead, coach, and develop the team to support exceptional service, engagement, motivation, and development.
Perform other duties within a similar scope as assigned.