Manager, National Accounts

Gypsum Management and Supply•Atlanta, GA

22h•Hybrid

About The Position

Key Responsibilities: Drive alignment between THD leadership and GMS field leadership to strengthen relationships, streamline processes and enhance communication between THD and GMS. Lead, train and develop the National Accounts Sales Rep team responsible for national-level operations. Establish and maintain close partnerships with stakeholders across supported markets. Serve as subject matter expert on the market, processes and operational requirements. Consistently exceed established KPIs, revenue targets and sales goals. Own and manage the Quote Center data, ensuring accuracy, consistency and compliance with established standards. Strategically set up and manage new markets within the Quote Center, ensuring seamless integration and scalability. Drive operational excellence by managing daily national-level operations to optimize account performance and growth. Maintain, update, and oversee multiple pricing structures to support strategic pricing initiatives and national account requirements. Collaborate on complex and large job quotes, special pricing requests, and custom solutions aligned with business objectives. Identify and implement opportunities to standardize order processes, improving efficiency and supporting long-term e-commerce scalability. Assist with accurate order entry to ensure smooth execution and high customer satisfaction. Address order errors and operational issues quickly and effectively to minimize disruption. Develop and deliver comprehensive training. Share data, insights, and best practices with supported markets to drive continuous improvement. Direct Manager/Direct Reports: Reports directly to the VP, National Accounts Direct reports include National Accounts Sales Representatives Travel Requirements: 1X per month at the most Physical Requirements Must be able to remain in a stationary position in an office environment 80% of the time. Will frequently move about inside the office to access files, office machinery, etc. Must be able to operate basic office machinery. Must be able to communicate with team and management and be able to exchange accurate information in these situations. Working Conditions At home office and in a branch. Minimum Qualifications Bachelor’s degree 5+ years of related experience Proficient in Microsoft Suite Ability to manage complexity, prioritize effectively, and thrive in a fast-paced, national-scale environment. Knowledge of building materials and experience in the construction industry is preferred. Proven leadership experience managing cross-functional or national account teams is preferred. Strong understanding of pricing structures, quoting systems, and order management processes is preferred. Experience working with Quote Centers, CPQ tools, CRM systems, and EDI platforms is preferred. Highly organized with exceptional attention to detail and process improvement mindset. Strong analytical, communication, and problem-solving skills. Must be able to problem solve and prioritize tasks. Must be able to manage stress depending on deadlines and ongoing projects. Must be able to multitask. Must be able to receive and analyze information. Must be able to quickly communicate solutions if problems occur. Must be able to demonstrate a high degree of sound judgement and initiative. Strive to do the right thing by displaying trust and integrity. Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude. Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done. Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members. Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title. Ability to self-manage, show initiative, be proactive, and drive results. Communicate professionally, both verbally and in writing to coworkers and customers.

Requirements

Bachelor’s degree
5+ years of related experience
Proficient in Microsoft Suite
Ability to manage complexity, prioritize effectively, and thrive in a fast-paced, national-scale environment.
Must be able to problem solve and prioritize tasks.
Must be able to manage stress depending on deadlines and ongoing projects.
Must be able to multitask.
Must be able to receive and analyze information.
Must be able to quickly communicate solutions if problems occur.
Must be able to demonstrate a high degree of sound judgement and initiative.
Strive to do the right thing by displaying trust and integrity.
Embody the principles of servant leadership, even in a non-people management role, by putting the needs of others first, valuing diverse perspectives by sincerely appreciating and considering others’ opinions and ideas and demonstrating a positive and humble attitude.
Demonstrated ability to work independently and on a team; ability to lead, execute and/or delegate as needed, while also collaborating with others to get the job done.
Establish and maintain effective working relationships at every level of the organization; invest in building relationships with the Field Operations and Field Support Center team members.
Help champion an inclusive working environment; empower others to bring their full selves to the workplace; celebrate, welcome, and value the different backgrounds and experiences that make up our workforce; recognize that all team members are valued, regardless of race, background, tenure, or title.
Ability to self-manage, show initiative, be proactive, and drive results.
Communicate professionally, both verbally and in writing to coworkers and customers.

Nice To Haves

Knowledge of building materials and experience in the construction industry is preferred.
Proven leadership experience managing cross-functional or national account teams is preferred.
Strong understanding of pricing structures, quoting systems, and order management processes is preferred.
Experience working with Quote Centers, CPQ tools, CRM systems, and EDI platforms is preferred.

Responsibilities

Drive alignment between THD leadership and GMS field leadership to strengthen relationships, streamline processes and enhance communication between THD and GMS.
Lead, train and develop the National Accounts Sales Rep team responsible for national-level operations.
Establish and maintain close partnerships with stakeholders across supported markets.
Serve as subject matter expert on the market, processes and operational requirements.
Consistently exceed established KPIs, revenue targets and sales goals.
Own and manage the Quote Center data, ensuring accuracy, consistency and compliance with established standards.
Strategically set up and manage new markets within the Quote Center, ensuring seamless integration and scalability.
Drive operational excellence by managing daily national-level operations to optimize account performance and growth.
Maintain, update, and oversee multiple pricing structures to support strategic pricing initiatives and national account requirements.
Collaborate on complex and large job quotes, special pricing requests, and custom solutions aligned with business objectives.
Identify and implement opportunities to standardize order processes, improving efficiency and supporting long-term e-commerce scalability.
Assist with accurate order entry to ensure smooth execution and high customer satisfaction.
Address order errors and operational issues quickly and effectively to minimize disruption.
Develop and deliver comprehensive training.
Share data, insights, and best practices with supported markets to drive continuous improvement.