Manager, National Account Coordinators

EquipmentShare • Dallas, TX

24d • Remote

About The Position

EquipmentShare is hiring a remote Manager, National Account Coordinators at their rental facility in Dallas, TX. This role is responsible for leading, mentoring, and managing the daily performance of the National Account Coordinator team. The position involves developing and implementing processes to improve team efficiency, setting performance goals, conducting evaluations, and providing coaching. The Manager will also serve as the primary escalation point for complex customer issues, oversee the coordination of rental orders, and collaborate with National Account Managers. Training coordinators on company software and best practices, monitoring team KPIs, and ensuring accurate data entry are key aspects of the role. The position fosters a customer-centric, collaborative, and positive team environment and manages team scheduling for adequate coverage.

Requirements

• Strong leadership, coaching, and team-building skills.
• Exceptional organizational skills and a high degree of attention to detail.
• Excellent interpersonal and customer service skills.
• Proven ability to solve problems and handle high-pressure situations effectively.
• Strong written and verbal communication skills.
• Proficiency in CRM software and the Microsoft Office Suite.
• Ability to analyze data and make data-driven decisions.

Nice To Haves

• In-depth knowledge of the equipment rental industry is highly preferred.

Responsibilities

• Lead, mentor, and manage the daily performance of the National Account Coordinator team.
• Develop, implement, and refine processes to improve the efficiency and effectiveness of the coordinator team.
• Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and development.
• Serve as the primary escalation point for complex customer issues, ensuring timely and satisfactory resolution.
• Oversee the end-to-end coordination of rental orders, including logistics, billing, and off-rents for national customers.
• Collaborate with National Account Managers to ensure a cohesive and supportive approach to managing customer relationships.
• Train coordinators on company software, best practices, and national account procedures.
• Monitor and analyze team KPIs, such as response time, order accuracy, and customer satisfaction, to drive continuous improvement.
• Prepare and present reports on team productivity and national account support activities to leadership.
• Ensure accurate and timely data entry and maintenance of customer information in the CRM system.
• Assist in the onboarding process for new national account customers.
• Foster a customer-centric, collaborative, and positive team environment.
• Manage team scheduling to ensure adequate coverage and support for all national accounts.

Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Tool and boot reimbursements (role dependent)
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed