Manager, NAMI HelpLine Clinical Support

National Alliance on Mental Illness•, VA

12d•$70,000 - $75,000•Remote

About The Position

The National Alliance on Mental Illness (NAMI) is the nation's largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness. The NAMI HelpLine is a free, nationwide peer-support service providing information, resource referrals, and support to people living with mental illness and their family members and caregivers. The Manager of HelpLine Clinical Support provides clinically-based technical assistance to the HelpLine, serving as a subject matter expert in the areas of mental illness, diagnosis, treatment options, supports and services, to complement the orientation and training of all HelpLine staff and volunteers and ensure the highest quality support and service on HelpLine. This position is remote and works a fixed schedule, Monday - Friday from 12pm - 8 pm ET.

Requirements

2 years+ experience supporting the needs of clients living with mental health conditions and familiarity with standard treatment services available
Licensed Clinical Social Worker preferred.
Experience providing supervision, evaluation, and recommendations to Master and Bachelor-level interns that require supervision by a licensed mental health professional; experience supporting a master-level internship program preferred.
Knowledgeable in the areas of mental illness, treatment, and support services
Ability to work collaboratively within a fast-paced, team environment and across functions/departments to provide clinical oversight, support volunteer development, and implement initiatives
Excellent verbal, written, listening communication skills and public speaking skills
Strong verbal and interpersonal skills: skilled at enriching relationships while achieving results
Experience working in emotionally challenging situations with people who may be in distress
Strong problem-solving skills, patience, and resourcefulness in all interactions
Strong working knowledge of Microsoft Office Suite and cloud-based technologies, including telecommunications, applications, storage, networks and other tools/resources.
Must pass background check

Nice To Haves

Spanish language proficiency highly desired

Responsibilities

Serves as a key member of the HelpLine team and provides clinical subject matter expertise and oversight to support and advance the success of the HelpLine service program
Functions as a clinical subject matter expert and works closely with HelpLine staff to ensure volunteer training, coaching, and ongoing learning efforts are clinically sound, consistent with best practices, and advance recovery.
Provides clinical consultation and otherwise assists HelpLine staff and Specialists with challenging, complex, high-risk, or imminent risk-related HelpLine connections and initiating high-risk and emergency response protocols, as needed.
Supports the NAMI HelpLine internship program by providing supervision, evaluation, and recommendations to Master level interns that require supervision by a licensed mental health professional and undergraduate interns as needed.
Supports volunteers during their shifts by offering information, guidance, and active coaching, as needed.
Assists in the development and implementation of project plans for NAMI HelpLine initiatives, as needed
Other duties as assigned.

Benefits

Generous and comprehensive Health, Dental, and Vision Plans
Paid Time Off: Vacation, Personal, and Sick Leave
Paid Parental Leave
403(b) retirement plan
Flexible Spending Accounts for health care, dependent care and commuter expenses
Life Insurance and Disability coverage paid by NAMI
Flexible Work and Telework programs
Professional Development Reimbursement program
A variety of wellness offerings to support team members
Employee Referral Program
The Employee Assistance Program (EAP) which provides support for personal and family problems common in contemporary life