Bilingual Support Representative (Personal Lines - Agency Helpline)

Co-operators • Guelph, ON

6d • CA$43,550 - CA$72,583 • Hybrid

About The Position

As a Personal Lines Support Representative, you will be responsible for providing assistance and guidance to Retail Sales staff regarding home and auto insurance products. You will assist with front line underwriting and make recommendations on applicable coverages within risk selection guidelines.

Requirements

• Two years of experience in front lines sales and service of P&C products or underwriting.
• Working knowledge of personal lines policy wordings, endorsements, underwriting manuals, tools, products, and systems.
• A strong understanding of insurance concepts, risk assessments, and industry regulatory issues.
• A post-secondary education.
• Proficiency in English.
• Bilingualism in English and French is required.

Nice To Haves

• You have or are actively working towards the Chartered Insurance Professional (CIP) designation.

Responsibilities

• Answer and effectively handle inbound calls in a timely manner to ensure performance benchmarks are met.
• Maintain knowledge of current guidelines and processes.
• Answer general questions and offer guidance to retail sales staff/employees regarding home and auto insurance products.
• Assist in the navigation and interpretation of the risk selection manual, policy wordings, endorsements, coverages, exclusions, MVR results, Autoplus reports, and claims history.
• Complete accurate documentation of interactions with callers.
• Provide support to internal business partners with off-queue work, as required.
• Assist in the mentoring and peer advising within the department.

Benefits

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• Competitive salary and incentive programs.
• Comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree