Helpline Specialist (Part-Time)

FirstLink•Fargo, ND

4d•Onsite

About The Position

FirstLink is looking for Part-Time Helpline Specialists. The Helpline Specialist will provide support to individuals reaching FirstLink by phone call, text, or online chat. You will lend a listening ear, de-escalate emotional and mental health crises, and make appropriate referrals to local community resources. Your primary responsibility will be engaging with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines. A successful candidate will have some experience in crisis intervention or customer service, as well as strong written and verbal communication skills. This position will work a minimum of 12 hours per week and be part of a holiday rotation. Availability until midnight several nights a week is required! FirstLink provides extensive training to ensure that you are confident and ready to make a difference in the lives of others everyday.

Requirements

Must have a high school diploma or GED
Must be 18 years of age or older
Must be able to read, write, and follow oral or written instructions
Minimum of 6 months' working experience in a call center, customer service, human service, or mental health field
Evening & weekend availability
Availability until midnight several nights a week

Nice To Haves

Experience in crisis intervention or customer service
Strong written and verbal communication skills

Responsibilities

Provide support to individuals reaching FirstLink by phone call, text, or online chat.
Lend a listening ear.
De-escalate emotional and mental health crises.
Make appropriate referrals to local community resources.
Engage with help-seekers across all FirstLink lines, including the 988 Suicide & Crisis Lifeline, 211 Information & Referral Helpline, and various regional or statewide crisis lines.